Marcus A. Williams Email & Phone Number

Washington, Dc

Responsibilities: Oversee the leadership and management of the full-service communications and technology solutions consulting firm, that supports clients with leveraging communications to connect with their stakeholders and customers, by writing narratives, designing visuals, developing and executing engagements and events, and identifying, implementing, and training on technology solutions for better internal and external communications practices. Also charged with developing and executing the firm’s annual performance targets, scalability strategies, and short- and long-term operational plans and financial management.• Learned, navigated, and managed procurement policies and procedures within government jurisdictions and corporation and nonprofit sectors to sign 42 new client contracts that have yielded approximately 113 executed projects to date.• Executed 32 presentations, lectures, or facilitations across Washington, D.C. and the metropolitan area.• Worked across twelve different professional industries to support them with their communications and overall business operations needs• Improved overall productivity while simultaneously reducing staffing and operational costs by 35% to develop a 100% remote workforce• Increased company profits with a 10% savings cost by restructuring 11+ operating procedures and translating strategies into actionable goals for performance and growth• Enhanced operations by conducting operational analysis and recommending changes in policies and procedures• Increased the response time for customer issues with a 90% improvement rate on response and resolution time by creating and leading a high-functioning operations team• Ensured effective recruiting, onboarding, professional development, performance management, and retention• Secured six certifications to gain access to government, corporate, and non-profit contract opportunities.

Washington, Dc

Responsibilities: Oversee emergency and crisis communications, media relations, public affairs, community relations and branding for the agency to include five administrations and several health and wellness initiatives. Serve as contract administrator, cultivate partnerships with health and medical organizations to amplify and progress the mission of the agency, manage interagency affairs, serve as the agency spokesman and lead communicator during the activation of incident command centers. Accomplishments:• Developed and implemented the agency’s comprehensive strategic communications plan for FY2016.• Streamlined communications operations by overseeing the development and implementation of four standard operating procedures for unified messaging, social media usage, electronic communications and internal and external communications. • Chaired the Public Health and Medical Information Working Group for all special events or emergency or crisis incidents, such as the 50th National Special Security Event for Pope Francis’ visit to Washington, DC. • Managed a 300% increase in social media presence through the establishment of new platforms and social media operations.

Washington, Dc

Responsibilities: Oversaw emergency and crisis communications, media relations, public affairs, community relations and branding for the agency to include five administrations and several health and wellness initiatives. Served as contract administrator, cultivated partnerships with health and medical organizations to amplify and progress the mission of the agency, managed interagency affairs, served as the agency spokesman and lead communicator during the activation of incident command centers. Accomplishments:• Developed and implemented the agency’s comprehensive strategic communications plan for FY2016.• Streamlined communications operations by overseeing the development and implementation of four standard operating procedures for unified messaging, social media usage, electronic communications and internal and external communications. • Chaired the Public Health and Medical Information Working Group for all special events or emergency or crisis incidents, such as the 50th National Special Security Event for Pope Francis’ visit to Washington, DC. • Managed a 300% increase in social media presence through the establishment of new platforms and social media operations.

Washington, Dc

Responsibilities: Established the Office of Communications and Community Outreach (OCCO), consisting of union and non-union staff of five and one consultant firm. Responsible for coordinating a comprehensive effort to inform the public of the Department’s goals, initiatives, and activities through media relations, public affairs and stakeholder engagements. Serve as the main point of contact for the Executive Office of the Mayor, DC Council and other stakeholders addressing crisis or hot button items related to affordable housing and community development. Assist with planning and directing the agency's administrative, financial, and operational activities.Accomplishments:• Managed a $1.2M communications and marketing budget to promote the Department’s programs and services. • Managed the $200K consulting contract to enhance the Department’s marketing and communications efforts. • Oversaw the development and implementation of the communications and marketing policy manual outlining clear procedures for addressing internal and external communications and marketing matters for Department-focused program areas. • Developed and execute media relations plans for announcements, solicitations, new program rollouts and high profile issues. • Managed the development of the Department’s CY2015 Comprehensive Strategic Communications and Marketing Plan to position the Department as a local, regional and national leader in affordable housing.• Authored and publish the agency’s annual reports to communicate the Department’s successes and challenges.

Washington, Dc

• Published 70 print and online articles, featured in over 36 issues of the monthly publication.• Red carpet correspondent with expertise in securing celebrity interviews during major award shows, movie premieres and high profile events. Coordinate with magazine publisher Jamie Foster-Brown to jointly cover events.• Acquire interviews with a wide range of A-list celebrities and high profile public figures, several of which have received international syndication.• Solicit interviews and event coverage to publicists and public relations managers.• Draft and edit online articles within 24 hours to meet submission deadline.

Washington, Dc

• Leverage and develop extensive industry network in arts and entertainment to launch online platform that provides up to the minute coverage of everything DC has to offer in the world of fashion and beauty, dining, theater and film, music and current events.• Monitor daily current entertainment, feature and hard news stories to generate exclusive story ideas and newsworthy content for the site. • Manage a team of four to solicit and arrange interviews, on-air reporting, event coverage, including live Twitter coverage and Facebook posts of events, content writing and editing for the site. Executive produce all content on the site.

Washington, Dc

Responsibilities: Served as the firm’s Deputy Lead for the Risk and Crisis Communications division with eight direct reports and a full team of 108 employees. Managed and oversaw the strategic development, risk management and mitigation for various firm-wide clients as well as developed the marketing plan for the division. Consulted with three federal government clients, including the U.S. Department of Defense, U.S. Department of Homeland Security and the U.S. Department of Interior to manage, guide and support their communications, marketing and congressional affairs. Accomplishments:U.S. Department of the Interior, IT Transformation• Developed the Department’s comprehensive onboarding strategy and supporting marketing and communications materials. The strategy was first implemented to onboard 176 employees in the Office of the Chief Information Officer.• Developed project kick-off presentation to onboard project team of 10 employees, facilitated six trainings for project and client employees and initiated personnel background checks.U.S. Department Homeland Security, National Cybersecurity Awareness Campaign• Revamped the campaign’s newsletter to ensure that it was concise, reader friendly and had a refreshed design and layout for its 20,000 subscribers.U.S. Department of Defense, Joint Task Force National Capital Region Medical• Collaborated with the U.S. Army, Navy and Air Force to develop a standard operating procedure and strategic communications plan for all National Capital Region Medical Center’s V.I.P. and distinguished visitors. • Developed the Congressional Engagement Plan to provide regular updates on base activities and the aftermath of the Base Realignment and Closure (BRAC) soldier move.

Washington, Dc

• Published 120 print and 35 online celebrity and public figure articles on a wide range of topics, such as business, health and arts and entertainment for the weekly publication.• Developed and implemented marketing and promotions plan for the publication’s arts and entertainment section, which lead to a five percent increase in subscriptions.• Research various sources and utilize existing contacts to develop and pitch leads that result in original stories.

Washington, Dc

Politically Appointed to the U.S. Office of Personnel ManagementResponsibilities: Managed an events team of two employees and one intern. Served as the project manager for various Presidential initiatives and campaigns, responsible for outlining project and team objectives, strategies and tactics to reach agency goals for national events and campaigns such as “Feds Feed Families”, “Feds Get Fit”, and “Adopt-a-School” pilot program. Addressed local, national and trade media inquiries and interview requests. Conducted media training with executives and agency spokespersons. Produced and pitched events and press conferences to the media on agency and administrative initiatives. Researched facts and content to develop and edit speeches, briefings, articles and reports to stakeholders.Accomplishments:• Staffed the agency head as the lead advance and communications support on over 53 national and international speaking engagements.• Editor-in-Chief and Creative Director of agency publications Congressional and Legislative Affairs Quarterly and the OPM Messenger.• Managed event logistics for speaking engagements extended to the Head of the agency and other agency executives.• Managed the development and lead the graphic designs/layout for marketing and communications materials for national and local campaigns such as “Feds Feed Families”, “Feds Get Fit” and “Adopt-a-School” pilot program.• Project manager on Presidential initiatives such as Vets hiring, Wellness and Hiring Reform and advised team members of short and long term objectives, strategies and resources to accomplish individual and overall tasks/goals.• Wrote video scripts and served as agency on-camera personality for promotion videos highlighting events and initiatives.

Washingont, Dc

Responsibilities: Collaborated with the CEO and program staff to evaluate the organization and conduct a SWOT analysis to properly develop a comprehensive communications strategic plan. Accomplishments: • Authored the 62 page “Speak Up and Speak Out” strategic communications plan, consisting of a goal, objectives, strategies, tactics, implementation timeline, proposed budget and sample public relations documents, to effectively position the organization as the leading child advocacy entity in the region.

Washington, Dc

Committee on Oversight and Government Reform, Subcommittee on Federal Workforce, Postal Service, and the District of ColumbiaResponsibilities: Oversaw all press and public relations for the subcommittee and Chair. Composed press releases and coordinated with the media outlets regarding hearings and business meetings. Produced press conferences and arranged follow-up interviews. Accomplishments: • Developed and implemented strategic social media plan to brand the Chairman and solidify the Subcommittee’s online presence.• Oversaw over 30 congressional hearings 15 Business Meetings during the 110th Congress.• Oversaw five congressional hearings and three Business Meetings during the 111th Congress.• Facilitated and addressed over 40 media interviews and inquires regarding congressional hearings, business meetings or the Committee Chair.

State College, Pa

• One-man-banded for various news, profile and feature stories for news broadcasts which included scripting, recording and linear and digital editing.• Developed concepts and edited video for copy stories, teasers and packages.

Washington, Dc

• Developed and implemented an internal publication, The Discloser, for stakeholders, highlight major agency activity.

Greater Atlanta Area

• Public Relations Manager for “Road Crew” and “The Race Across America”. Created and packaged media kits and brainstormed various show topics for original programming on the network.

Washington, Dc

• Co-hosted, produced and wrote show rundown and script for the student talk show “Street Rap” which allowed high school students in the DC Public School system to voice their opinions on social and political current events.• One-man-banded in the field to cover several local events and interviews for network programing.• Developed and presented segment topics and discussion points for station programming.• Reviewed news packages to identify sound bites, B-roll, and natural “nat” sound bites.• Recorded voiceovers for show and event promos.• Operated the teleprompter during tapings with the DC Public School Superintendent and other DC government officials.

Masters Of Professional Studies, Corporate Communications (Concentration In Crisis Management)

Master of Professional Studies: Corporate Communications/Public Relations

Bachelor Of Arts (B.A.), Broadcast-Journalism

Activities and Societies: Writer for Campus Newspaper, "Collegiate Daily"Minors: Business/Liberal Arts and English Dean’s List: Spring.

Professional Certificate Program, Strategic Communication Management

Secured a professional certification in Strategic Communication Management.

Professional Certification, Digital Communication And Media/Multimedia

Professional Certification, Leadership And Global Growth

Courses include: Leadership in the 21st Century Managing and Motivating Talent Managing the Global Firm Strategic Management: Competitive.