Marcus Baker Email & Phone Number

Bellevue, Wa, Us

Providing mission critical support to our largest and most valuable clients.

Bellevue, Wa, Us

Empowering companies to take their Identity needs to the next level using Okta's innovative Auth0 Authorization Platform. We solve the world's most complex Identity use cases on all platforms.

Bellevue, Wa, Us

Work with developers big and small to implement and build secure and scalable Identity Solutions on the Auth0 Platform.

Bellevue, Wa, Us

We solve the most complex identity use cases with an extensible and easy to integrate platform that secures billions of logins every month.

Oakbrook Terrace, Illinois, Us

Provided first line response to all IT support inquiries, handled escalations and worked to improve department efficiencyTools Used: Active Directory, Exchange, Forefront Identity Management, Windows OS, MacOS, PowerShell, MS Office, RemedyProjects:• Authored an automated tool for quickly and accurately processing separations of former employees• Deskside IT Inventory – Authored a database and front-end application for managing IT inventory assets• FIM Finder – Authored an onsite tool to manage security group assignments for new employees• FIM/AD Lookup Tool – Authored an application to lookup End User information from a single UI / Interface• Worked to improve IT end user documentation and knowledge base

Arlington, Va, Us

Created weekly performance and metrics reports for leadershipTools Used: Microsoft Office, Excel, VBA, SQL, RemedyProjects:• Rebuilt existing metrics and performance reporting layout• Utilized VBA , ADO and SQL to pull required report data from enterprise systems• Created automated scripts to arrange data in a timely report for weekly leadership meetings• Worked to improve data accuracy and guidelines for plotting analyst performance

Arlington, Va, Us

Provided Tier 2 Escalation support for advanced IT deskside support issuesTools Used: MS office, Remedy, Windows OS, Active Directory, Internal Tools, WebExProjects:• Adobe Acrobat Subject Matter expert for the Boeing Enterprise• Designed and implemented a deskside repair tool for failed Adobe Acrobat installations• Best Practices Coach 2006 – Worked with 1st level Analysts to improve performance and job efficiency• Desktop Workstation Tier 2 Knowledge Base Focal Point - Built and managed the Internal Tier 2 KB

Seattle, Wa, Us

Providing technical support to customers on Real Networks software, Real Player, Real Rhapsody, Real Arcade, Music Store and Helix DRM Server/Client by phone, email, and other methods; assisting users with configuration and network access problems by troubleshooting connectivity problems; directing customers to online resources and ensuring that all cases are resolved completely; maintaining thorough records of customer contacts; working together with other team members to improve the overall efficiency of the group; maintaining communication with supervision and utilizing resources to stay informed of customer support issues and other information which is important in job performance. Primary escalation contact for Windows Media DRM issues with Real Rhapsody and portable media players such as the iPod, RIO, Creative Zen and other HD/flash based devices.

Conceived, designed, wrote the code and debugged a Socks4 Encryption based proxy server for the MSN Messenger Network using a combination of technologies (COM, VB, Assembler and PowerBasic) Designed and developed a stand alone instant messaging system comprised of a server application and rich client for internal company communications.Led the documentation rough drafts and software screenshots for the company website.Provided valuable input to a marketing team for product placement and market viability.Brainstormed around the clock on how to make the products better and reach new customers.Worked personally with investors evangelizing CresTech technology and products.Designed software interface for a wire cutting device controlled by an 8051 microprocessor.Led a crusade to refocus CresTech back to the core product line of the company