Marcus Daly Email & Phone Number

Ireland

County Dublin, Ireland

Worked as part of a team providing level 1 support to several of Adobe's marketing cloud solutions such as Adobe Analytics and Adobe Campaign. Duties included:-triaging incidents involving Adobe Marketing Cloud solutions via multiple CRM systems to various Adobe support teams as well as to the service desk. -Incident resolution for a wide variety of Adobe products-taking calls and online chats from clients to provide on the spot support-handling the official experience cloud twitter-Interviewing potential applicants for our internship program-handling of licensing queries via our customer care inbox

Duties included creating, modifying and removing user accounts, administration of the Database Management System, preparation of laptops for offsite or home use, printer maintenance, management of the Cisco phone system and security management. As part of security management I would perform a number of duties such as examining suspicious emails, administer DMS workspace security requests, manage the internet and DMS access of users and apply the fundamentals of ISO 27000. In addition I would also be tasked with responding to issues arising with employee PCs, phones and printers.

Arthur Cox, Dublin

Duties included responding to calls logged by employees about problems with their PCs, printers or phones. I was also tasked with installing new programs on employee PCs as well as setting up new PCs, printers and phones. I would also be tasked with setting up laptops to be rented out by employees and tasked with creating both temporary and permanent swipe cards for employees.

Hewlett Packard Leixlip, Co. Kildare

Duties included monitoring production and performing hourly quality checks on product to ensure satisfactory standard. This also involved maintaining and inputting computerised records in relation to efficiency rate, rejects, equipment errors and down-time. This position was also beneficial in that it offered Marcus the opportunity to observe Systems Analysts personnel re-programming equipment when errors occurred.

Kinnegad, Co. Westmeath

General office administration as in dealing with customer queries in relation to health and safety training and consultancy. Duties also included filing, laminating and preparation of course handbooks as well as issuing certification on completion of health and safety courses.

Bachelor'S Degree, Computer Science, Second Class Honours

Activities and Societies: DIT Games Society, DIT Banter Society, DIT Airsoft Society, DIT RPG society (chairperson)

Education record