Principal, Customer Success Manager @ Ca, A Broadcom Company.
CurrentDeals cross functionally with all Business units including Sales, support, engineering, development education, renewals, professional services and planning.Works as an integral part of the account team on large Mainframe accounts operating in the GSI, partner, retail and Finance spheres. Assists proactively where possible in preventing escalation, or owning directly to an agreed resolution where not. Helps to resolve long running problems, works collaboratively on roadmap and delivers continual improvement activities. Involved with account planning. Assists renewal rate through raising customer satisfaction, reducing shelfware and increasing the stickiness of existing solutions through added value. Successful in land and expand strategies, including competitive replacement. Has performed as the Service Manager for a business critical solution, managing a near shore team to deliver a contractual service through application management. Including repeated SLA achievement, detailed RCA analysis and continual improvement, all within an agile landscape.Group winner: CA Worldwide Teamwork award; 2015
