Dan Marcus

Dan Marcus Email and Phone Number

Principal, Customer Adoption Manager @ Broadcom Inc.
san jose, california, united states
Dan Marcus's Location
Greater London, England, United Kingdom, United Kingdom
Dan Marcus's Contact Details

Dan Marcus work email

Dan Marcus personal email

n/a
About Dan Marcus

An experienced IT professional with a track record of assisting large Enterprises achieve increasing value from their continuing investment in software solutions and services. Helps reduce mean time to resolution from major incidents. Raises customer satisfaction by working to shared goals, eliminating risks and meeting business challenges. Works across business units in order to drive results. Experience of training and leading small teams.Possesses a positive, professional attitude. Excellent communication and organisational skills. Highly numerate and proficient with reporting, trending and data analysis. Technical background in mainframe and distributed platforms/solutions. Uses earned trust to identify and position additional business.

Dan Marcus's Current Company Details
Broadcom Inc.

Broadcom Inc.

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Principal, Customer Adoption Manager
san jose, california, united states
Website:
broadcom.com
Employees:
40919
Dan Marcus Work Experience Details
  • Broadcom Inc.
    Principal, Customer Success Manager @ Ca, A Broadcom Company.
    Broadcom Inc. Apr 2006 - Present
    Deals cross functionally with all Business units including Sales, support, engineering, development education, renewals, professional services and planning.Works as an integral part of the account team on large Mainframe accounts operating in the GSI, partner, retail and Finance spheres. Assists proactively where possible in preventing escalation, or owning directly to an agreed resolution where not. Helps to resolve long running problems, works collaboratively on roadmap and delivers continual improvement activities. Involved with account planning. Assists renewal rate through raising customer satisfaction, reducing shelfware and increasing the stickiness of existing solutions through added value. Successful in land and expand strategies, including competitive replacement. Has performed as the Service Manager for a business critical solution, managing a near shore team to deliver a contractual service through application management. Including repeated SLA achievement, detailed RCA analysis and continual improvement, all within an agile landscape.Group winner: CA Worldwide Teamwork award; 2015
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  • Ca Technologies
    Pre-Sales Technical Consultant
    Ca Technologies Jun 2005 - Mar 2006
    Working in Barcelona; conducting technical web-based software demonstrations to clients• Arrange, set up and run technical product demos. • Technical resource to channel and partner sales teams.• Provided face to face training on products to other departments. • Addressed follow up queries in English and Spanish.• Main project Coordinator for EMEA partner Service Desk application
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  • Ca Technologies
    Technical Support Engineer
    Ca Technologies Aug 1998 - May 2005
    Datchet
    • Technical support across a range of products at any one time.• Certified Unicenter Engineer.• Working closely with specialist and global engineering teams. • Personally attended client sites to expedite escalated situations.• Main contributor of FAQs for online submission.• Responsible for proactive management of own queue • Provided training for junior staff
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Dan Marcus Skills

It Management Pre Sales Professional Services Enterprise Software Itil Incident Handling It Service Management Cross Functional Team Leadership Mainframe Saas Service Management Disaster Recovery Security Cloud Computing Solution Architecture Service Delivery It Operations Incident Management Escalation Management Virtualization Enterprise Architecture It Strategy Partner Management Systems Management Managed Services Data Center Integration Software As A Service

Dan Marcus Education Details

Frequently Asked Questions about Dan Marcus

What company does Dan Marcus work for?

Dan Marcus works for Broadcom Inc.

What is Dan Marcus's role at the current company?

Dan Marcus's current role is Principal, Customer Adoption Manager.

What is Dan Marcus's email address?

Dan Marcus's email address is dan.marcus@ca.com

What is Dan Marcus's direct phone number?

Dan Marcus's direct phone number is +4417535*****

What schools did Dan Marcus attend?

Dan Marcus attended Richmond Upon Thames College, Richmond Upon Thames College, Ca Technologies.

What are some of Dan Marcus's interests?

Dan Marcus has interest in Guitar, Music, Electric Guitar, Film.

What skills is Dan Marcus known for?

Dan Marcus has skills like It Management, Pre Sales, Professional Services, Enterprise Software, Itil, Incident Handling, It Service Management, Cross Functional Team Leadership, Mainframe, Saas, Service Management, Disaster Recovery.

Who are Dan Marcus's colleagues?

Dan Marcus's colleagues are Angie Qian, Dwayne N., Nagamohan Vankadhari, Xin Dai, Raju Kundu, Alma Champer, Robert Holder.

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