Marcus Day Email & Phone Number

Team lead, handling a team of 4 web administrators and 2 web developersDevelop core image process for new server deployment using VMware ESX 3.5Create and document process for deploying Virtual machinesAttended weekly Configuration Change Board (CCB) for the Joint Staff Web Team and briefed government weekly on progression of current and proposed projectsTroubleshooting of VMware ESX server related issues, maintaining the virtual server environment, creating and deleting virtual servers and backup scheduleproduct components in a testing, staging and production environmentRespond to system failures and work with the vendors to resolve issues related to servers and applicationsProvide systems administration support to cross-functional product development teamsPrepare and administer DISA STIG (Security Technical Implementation Guides) and resolving security issuesMonitor system resource usage and ensure adequate resources are available to meet JCS requirements Perform regularly scheduled hardware and software maintenance as well as database and file system backups

Responsible for overall server operation that manages and provide senior level of support on (Virtual) Clustered Windows 2003 servers running Exchange 2003 servicing all users nationwideResponsible for Exchange 2003 Servers, Cluster Server administration, server reboots and server maintenanceAdminister Blackberry Server for enterpriseAdminister VM Ware environment hosting windows 2003 servers solution provided by VERITAS clustered with Alt Remote site Responsible for resolution of Tier I through III trouble ticketsPerforming Request for server upgradesMonitor server status using NET Cool, and provided overall operations and troubleshooting of server issues

Responsible for installation, configuration, administration, and system security of Windows And Exchange server environmentBuilt and maintained server Ghost images utilizing Altris softwareResponsible for the backup of data, testing data integrity, and offsite storage of mediaResolved multiple issues related to network/systemsInterfaced with Hardware/Software Engineers to provide permanent solutions to recurring issuesTrained and supervised help desk technicianSystems troubleshoot and diagnoseTest and implement security related hot-fixes and service patches

Prepare and send C4 System Status Report used to brief senior management on the status of HAF systems and customersMonitored unclassified monitoring tools such as HP Openview, NT Manage and NetCool for network status and reportingManaged user accounts on the classified and unclassified systemsActed as the Level I/II Helpdesk after duty hours and weekends to open, up-channel and resolve Remedy ticketsResponded to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within the AFPCA environment in accordance with current or revised Help Desk SOP's and service level agreementsPerformed hardware/software testing and installationProvided limited one-on-one desk side training for customers requiring assistance on standard software applications and IT equipmentEvaluate hardware, firmware, peripherals, software packages, etc., for use by staff and provide recommendations to accomplish the desired objectives

Provided technical support, hardware and software problem isolations, circuit troubleshooting and restore, evaluationFollow-up of cryptographic and non-secure communications links via General DataComm, T-1 multiplexing systems, vendor-varied modems and an array of common carries in support of a telecommunications network featuring two large-scale IBM/MVS mainframe systemsInteracted with other departmental offices and agencies in the problem isolation/resolution processDocumented all calls and problems in the Remedy Software Tracking toolIsolated, identified and documented the source and nature of mainframe network problems, differentiating network problems from software related problems

Operated and coordinated Cryptographic Network Systems including automated networks, satellite data links and full spectrum of voice, teletype and data circuits to 13 South American countries, Puerto Rico and the United States in English and Spanish, classified and unclassifiedKept track of incoming and outgoing message traffic on the NAVMACS systemMade sure that the cryptographic equipment was in good working order and that daily Cryptographic code changes were made in a timely mannerWorked as the Communications Security Material Systems (CMS) Custodian for monthly key changeovers as well as inspections and inventory checks of cryptographic materials and associated electronic equipment.Performed testing, evaluation, installation, maintenance and repair on electronic equipment consisting of fixed/portable VHF/HF/UHF communications, KG-84’s, KY-17, AN/GSC-39B SATCOM, ANIFSC-78 SATCOM, AN/FSC-79 SATCOM, SURTASS, SCTIS, TIMEPLEX, IDNX, ADNX, FCC-100, DAMA and Fiber Optic Equipment