Marcus Farrell Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

-ON24 is the leading webinar marketing platform for demand generation, lead qualification and customer engagement. Its award-winning, patented, cloud-based platform enables companies of all sizes to deliver engaging live and on-demand webinars. Providing industry-leading analytics that can be integrated with all leading marketing automation and CRM platforms, ON24 enables marketers to optimize demand generation, enhance lead qualification and accelerate sales pipeline opportunities.-Additional applications for the ON24 product portfolio include virtual training, talent development and town hall meetings. More than 1,500 companies and organizations rely on ON24, including IBM, CA Technologies, Merck, JPMorgan Chase, Credit Suisse and SAP. The company is headquartered in San Francisco, with offices throughout the world.

Denver, Colorado

● Responsible for having deep knowledge of Billtrut’s largest customers to manage and retain accounts● Holding Business Review meetings with customers, pulling usage metrics and presenting to C-level executives ● Be the voice of the customer internally with product feedback, case studies, customer references, etc.● Identify opportunities for upsell and cross selling, work with Account Managers to complete sales● Focus on increasing NPS, NRR, ARR, retention etc.

Greater Denver Area

● Responsible managing and retaining roughly 65 accounts across 2 TIBCO products ● Walk customers through onboarding, success plan, technical meetings with engineers, product roadmaps, assist with support cases etc.● Be the voice of the customer internally and with case studies, customer references, etc.● Work to upsell and expand customer use case and TIBCO product involved● Work as the TIBCO NPS program lead to deploy, categorize, and analyze NPS survey data, customer follow up ● Member of the Customer Success Operations Committee to determine the overall direction of the TIBCO Customer Success program

Denver, Colorado

•Responsible for monthly and quarterly quotas for new and existing business •Track all interactions through a CRM, review revenue and usage reports•Generate self-prospected leads, regular prospect follow-up, complete demos of products, manage portfolio of existing customers to ensure satisfaction as well as upsell

•Communicate and assist customers with any technical issues encountered•Facilitate audio and visual webinars and provide customer trainings•Expertise in Adobe Connect, Adobe Captivate and Adobe Presenter

Lakewood, Co

-Build rapport with customers and help them find the right vehicle-Organize and contact leads to create foot traffic in the dealership -Provide customer service to create a comfortable environment

•Create web pages for affiliate companies and trademarks including image building and writing content•Update the daily statistics for Paid Search•Pull keyword search volume and create Ad Groups within Google Adword