Marcus Heimberger Email & Phone Number

Colorado Springs, Colorado, United States

Duties:• Process financial transactions of a varying complexity on an array of different accounts with scrupulous accuracy and efficient speed• Ensure all requests have correct documentation and authorization• Maintain high standards of accuracy, productivity, privacy, and security• Develop knowledge and mastery of a wide spectrum of processes and policies• Strive to help improves business practices, workflows, and policies where able• Communicate with clients in writing or over the phone

Duties:• Be customer’s first point of contact to support their query• Take and own customer support requests from beginning to end• Work with internal teams to best support customer• Document every query fully, including all steps to resolution to ensure best documentation practices• Collecting and analyzing customer data to best advise the customer and find a proper resolution• Ensure protection of all confidential and sensitive information and materials per established privacy policies and laws• Collaborate with colleagues to best give high quality customer support• Manage time effectively to handle a regular caseload of 25 – 35 cases• Provide basic technical support and troubleshooting• Maintain a secured area• Communicate effectively with customers and internal teams via written and oral communications in a variety styles adapted for multiple audiences• Create and maintain a rapport with the customer to ensure a full resolution and customer satisfaction• Work independently and as a team per the needs of the customer• Adapt to an ever-changing environment where products and processes change daily

United States

Duties:Assisted contract renewal representatives with administrative tasks such as:• Collecting, organizing, and analyzing customer data reports• Working with internal teams to resolve entitlement and licensing issues• Establishing modifications to product configurations• Ensuring proper functionality of products in customer software environments• Communicating information effectively about complex software license and entitlements issues• Using applied knowledge of multiple software interfaces• Providing technical assistance to internal operations and customers related to customers’ software environments

Colorado Springs, Colorado Area

Duties:•Ensure that customers have a wonderful experience, delivering orders quickly, accurately, and with care•Handle upwards of 100 orders daily while maintaining correct amount of money in register

Colorado Springs, Colorado Area

Duties:•Helped student successfully grasp German grammar and gain confidence in the language•Wrote weekly reports covering progress and activity

Aurora, Co

Duties:•Provided customer service for walk-in clients•Assisted colleagues in project management tasks•Wrote informative, engaging blog posts for company blog•Wrote in-depth and educational eBook on personal language-related topic•Edited writing content of company website•Maintained company social media postings

Colorado Springs, Colorado Area

Duties:•Supported student success and language learning goals•Performed administrative assistance (e.g. answering phone calls, filing, customer assistance)•Troubleshot computers•Maintained Facebook page for Japanese students, including posting all technical tutorials•Entered items in database

Bachelor Of Arts - Ba, Anthropology, 3.847

Activities and Societies: German Honors Society, Nippon Club (Japan Club), Japanese Language Club, German Club, RPG Club, Japanese Anime.

General Studies