Marcus H. Email & Phone Number

Served as main point of contact for 12 specialty practices (rotating assignments),responsible for managing ongoing EMR troubleshooting, facilitating change requests,and overseeing necessary updates.Directed COVID-era virtual clinic rollouts for eight specialty practices, optimizing userexperience and innovation through continuous feedback.Led a multi-year quality and safety project resulting in improved clinic service qualityand obtained three regional accreditations for high quality and safety standards.Used patient feedback to improve care, achieving 5% monthly satisfaction increase.Oversaw practice budgets up to $30 million, collaborating with teams to conductcomprehensive market analysis and secure executive support for key practiceinnovations.Implemented Tableau data dashboards to monitor overall revenue, identify physicianbilling opportunities, and plan future clinic capacity.Utilized data analysis skills to create robust business plan that was approved to hirethree additional support staff, resulting in reduced physician burnout, boosted patient satisfaction, yielding 20% increase in EOY bottom-line performance.Collaborated with cross-functional teams on various initiatives, including constructionprojects totaling $10 million, annual capital purchase budgets exceeding $1 million, andongoing partnerships with Marketing, Legal, HR, HIM, Pharmacy, and Facilities teams.

Managed and processed high volume of purchase orders and invoicing for 200+vendors and contractors, ensuring compliance with contractual guidelines andbudgetary guideline.Maintained comprehensive documentation and highly organized records of allprocurement activities for a team of 40.Tracked over 100 daily inventory shipments and prepared detailed and organizedspreadsheets to manage lost or missing items for easier follow-up.Streamlined medical inventory database by 60%, resulting in improved user experienceusing Microsoft Excel.

Mankato, Minnesota, United States

Worked as a Management Intern during college, promoted to Assistant Manager upon graduation and ultimately, Executive Assistant Manager.

Bachelor Of Science - Bs, Business Administration And Management, General

Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services