Marcus Hurtado Email & Phone Number

New York, Ny, Us

Redwood City, Ca, Us

Redwood City, Ca, Us

-Managed technical relationships and escalations for the top 20 accounts, providing best practices, training, enablement, and Quarterly Business Reviews (QBRs).-Worked collaboratively with cross-functional support and product teams to gather feedback and implement solutions on the customer's platform.-Implemented various data integration: CRM, data warehouse on prem and cloud, support ticketing, custom API, fintech solutions, and telemetry sources, for over 200 customers from SMB to Enterprise.-Develop custom integrations and scripts for enterprise customers to overcome product limitations utilizing JavaScript, Python, and AWS Cloud services.-Worked with customers throughout pre and post sale to understand business requirements and technical architecture to lead customer teams through data integrations or optimizations with Totango.-Develop, scope and fulfill professional services for customers including best practice consulting, managed services, and migration data projects.

Redwood City, Ca, Us

- Co-developed the Accelerator and ACE onboarding programs - Low touch and digital onboarding programs that streamlines the customer data integrations through documentation, video media, and webinars.-Awarded the internal “Fastest Time to Value” award for record 21 day average onboarding experience.-Used an agile method to Accelerator/ACE development: data driven changes to optimize satisfaction and minimize onboarding days. Present findings in QBRs to demonstrate program’s effectiveness.-Developed and executed numerous “one-to-many” programs to scale the CSE team.-Created new data integration training materials for customers, Totango’s LMS, and new employees.

Madison, Wisconsin, Us

− Provide account management services for key customer learning management systems.− Generate and present weekly usage and engagement reports to customer.− Identify, propose, and execute usage/optimization opportunities of software for customers. − Customer identified my account support services as a main reason for contract extension.− Utilize problem solving skill in combination with communication skills to accurately resolve customer tier 1 and tier 2 technical issues.− Collaborate with cross-functional team to analyze customer feedback to provide product enhancement opportunities.− Create SOP documentation for customers to streamline new feature implementation.

Verona, Wi, Us

- Providing long-term support and innovative solutions for Epic’s Beaker Laboratory Application at several healthcare organizations across the nation.- Leading implementation projects to increase system optimization, interoperability and allow for more streamlined workflows between Epic and 3rd party software.- Working with cross-functional teams to develop unique solutions to integrated issues

Waco, Texas, Us

Lead damage accumulation of bovine bone studyManage and direct undergraduate research assistancesCreate MATLAB and LabVIEW programs to streamline data processingWork alongside various professors to develop a coherent class Assist undergraduates in understanding class material

Evaluation of Knee Stability Following Injury and Reconstruction of the Anterolateral Ligament.Engineering Concepts: stress- strain analysis, material property determination, static and dynamic loads, failure, and fatigue.

Worked with a team to study the effects of neurodegenerative effect on membrane molecular order.

Master Of Science (M.S.), Biomedical/Medical Engineering

Bachelor Of Science (B.S.), Biomedical/Medical Engineering