Marcus Logan Email & Phone Number

Tampa, Florida

• Led revenue generation and process improvement efforts throughout the auto center; analyzed all practices, identified areas of opportunity, presented solutions, and implemented new plans and programs. Provided.
• Instrumental in the restructuring and development of an underperforming store; fostered a positive work environment, improved employee morale, minimized turnover rates and contained direct costs
• Developed and executed presentational displays to promote and display merchandise and ensured profitability by maintaining proper pricing standards, inventories or movements of goods in the store
• Created staff schedules while maintaining budgetary control and achieving proper staffing levels for average volumes; minimized labor costs, reduced service time, and improved operational efficiencies
• Directed the sales initiatives; conducted needs analysis, inspected vehicles, calculated and presented quotes, negotiated contracts to drive revenues and minimize costs, and successfully closed new sales
• Managed the human resources initiatives; led talent acquisition activities, screened, interviewed, hired, developed, and retained qualified employment candidates and coordinated direct orientations

Tampa, Florida

• Supervised, coached, mentored, and evaluated auto center employees and facilitated new training programs; planned daily workflows and prioritized assignments to achieve maximum efficiency and team productivity..
• Coordinated inventory management operations for the auto center; maintained inventory integrity, led comprehensive audits, researched variances and proactively resolve inaccuracies to mitigate risks
• Managed the financial operations, including budgets and profit and losses; eliminated unnecessary expenditures, contained costs, analyzed financial data to maintain control, and recorded sales figures

Tampa, Florida

• Directed the sales and service initiatives within the large retail store; provided training to employees to drive performance, optimize satisfaction, and maximize potential. Delivered education to teams and customers.
• Led loss prevention initiatives within the large retail store which significant decreased overall shrink; mitigated risks, detected and deterred shoplifters, monitored security systems, and secured all items
• Managed the shipping and receiving activities, including assembly, fulfillment, and item verification; streamline the operations of the stock room to improve accuracy and eliminate complex stock errors

Tampa, Florida

• Provided guidance and education to Medicare members on plans which met their individual healthcare goals; conducted needs analysis, defined requirements, presented customized solutions, and facilitated enrollment..
• Fostered professional relationships with members and gained the trust and respect of the Medicare recipients; recognized for delivering world class services and consistently exceeding any expectations

Tampa, Florida

• Delivered quality service and support within a fast-paced call center environment; managed complex claims, negotiated settlements to achieve favorable terms, and responded to inquiries or conflicts. Analyzed various.
• Gathered and analyzed data to determine compliance and eligibility; queried databases to extract, organize, and index legal documentation, arbitrated and mediated claims and presented settlements
• Chosen to train and develop employees throughout the unit and lead the quality assurance efforts; assessed performance, addressed deficiencies, proactively mitigated risk and drove staff productivity

Bachelor Of Arts And Sciences, Sociology

Completed Core Coursework towards Bachelor of Arts degree at Murray State University – Drafted by the Cardinals

Associate Of Arts, Liberal Arts

Activities and Societies: Baseball Team