Marcus Cox Email and Phone Number
Starbucks, Seattle Washington (present), Charlotte NC (2016-2019)Senior operations consultation manager: Partner effectively within operations and cross functionally to operationalize and implement initiatives. Licensed Store District Manager: Consulted with licensees in grocery, college and universities and amusement parks to help grow system wide sales and deliver the Starbucks Experience. Bank of America, 2001-2016Vice President, Asheville Market President, Market Sales Manager Top Performer for the Past 10 Years: Innovative Sales Team, & Business Development VisionConsulting Services ● CRM and ERP Philosophy ● Business Process Optimization ● Staff Augmentation ● Turnaround Strategies ● Process Improvements ● Revenue Growth ● Budget Management ● Contract Negotiations ● Strategic Market Planning ● Multi-Channel Distribution ● Customer Acquisition & RetentionGoal-oriented and results driven Sales Management professional with proven ability to exceed goals over a 15+ year period. Adept at multifaceted, tactful approach with high revenue generating accounts. Motivational management style with a proven history of building, guiding and retaining high-performance teams to develop and implement strategies for accelerated growth within any organization. Strives to optimize operations, reduce costs and improve service quality while strengthening the bottom-line.- Responsible for consumer deposits totaling $602MM (growth of $50MM from 2015-2016)- Responsible for consumer loans totaling $37MM (growth of $10MM from 2015-2016)- Responsible for Merrill Lynch client balances of $1.4B- Responsible for small business loan portfolio of $30MM- Responsible for commercial loan portfolio of $38MM- 2016 1st qtr. Top 10% in SE for Overall Satisfaction- 2015 Top 10%: SE for Overall Satisfaction- 2014 Top 15% in SE in total sales revenue- 2010 Bank of America’s Global Commercial Bank Diversity & Inclusion Recognition Nominee - 2007 Wachovia Business Banking New Hire of the YearPossesses a B.S. of Political Science from Winston-Salem State University (1997), and is currently seeking to utilize the transferable skills of Consultative Business Development, Operations Management, including CRM and corporate performance, and Sales Analytics & Optimization, within another industry.Recognized for having a progressive career with various executive level Business Development and Sales roles within the Banking industry, as well as a strong community outreach presence focusing on financial literacy.
Winston-Salem State University Foundation Incorporated
View- Website:
- wssufoundation.org
- Employees:
- 5
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Igloo Leader And ConfidantSelf-Employed Jul 2023 - PresentUnited States"I Got Laid Off, Omg! (IGLOO) is a refuge and online community of people seeking to understand, share and learn how to prepare for their next career adventure. I'm the Vanguard of this journey and I would love for you to follow me, inject you're perspectives and help people find their next role!!
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Chief Operating OfficerKaldi’S Coffeehouse And Roastery Mar 2023 - PresentCharlotte, North Carolina, United StatesRoasting delicious coffee for the people!
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Board ChairWinston-Salem State University Foundation Incorporated Jul 2021 - Present
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Market General Manager, DirectorPetco Feb 2022 - Jul 2023Seattle, Washington, United StatesLoving all pet families. Fur, feather, scales and fins need the best pet wellness in the industry! -
Regional Operations Coach, MidwestStarbucks Nov 2021 - Feb 2022A key contributor to delivering excellence across the Midwest and North America. Yabba Dabba Do! -
Regional Operations Coach, TlaStarbucks Jun 2021 - Nov 2021
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Senior Operations Consultant ManagerStarbucks Jun 2019 - Nov 2021Seattle, Washington
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Licensed Store District ManagerStarbucks Oct 2016 - Jun 2019Charlotte, North Carolina AreaFocused on grocery, amusement parks, and colleges and universities.
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Market President: Consumer Banking / Asheville-Western NcBank Of America 2012 - Nov 2021Asheville, North Carolina AreaProfit & Revenue Growth- Generated new revenue of $1.13M, in addition to spearheading staffing expenses (140 associates) and reductions, driving cost initiative to review expense cut proposals from each employee, and improving year-over-year earnings throughout tenure. Responsible for consumer deposits totaling $602MM (growth of $50MM from 2015-2016) Responsible for consumer loans totaling $37MM (growth of $10MM from 2015-2016) Responsible for Merrill Lynch client balances of $1.4B Responsible for small business loan portfolio of $30MM Responsible for a commercial loan portfolio of $38MM- Administered and chaired Asset-Liability Management and Strategic Planning Committees intensely set to achieve profit, technology utilization, expansion, and other long-term goals.- Increased customer engagement by 42% as related to functioning above average towards market conditions, opportunities and risks.Business Expansion- Spearheaded new-market growth, identifying optimal locations with customer survey input and demographic analysis that aligned with bank culture and community profile.- Added desired amenities that spurred customers to open accounts, including the execution and sustainment of key controls and risk oversightRisk Management & Compliance- Proven success at cutting liability and building profits, orchestrating regulatory examination order, facing documentations of issues head-on with methodology hailed as model for other banks facing critical audits in wake of new regulatory practicesSelected Achievements- 2016 1st qtr. Top 10% in SE for Overall Satisfaction- 2014 90% of sellers met year end incentive- 2015 Top 20%: Business Integration for Community Markets -
Global Commercial Banking Senior Relationship Manager / Vice-PresidentBank Of America 2008 - 2012Raleigh-Durham, North Carolina AreaApplies a consultative sales approach to cross-selling opportunities to clients who have a need for financial and operating strategy improvement, and then recommends effective solutions. Directed key extended team members in the analysis and execution of effective delivery of products and services provided. Selected Achievements- Administered a book of business with annual revenues of $2.5MM-$50M.- Managed a rolling 12 month revenue to bank portfolio of $2MM- The #2 Business Banker in North Carolina with most volume of SBA 504 loans, 2009 and 2010.- #3 Business Banker with most closed referrals to the Merrill Lynch Financial Advisor team with over $200,000 in closed business.
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Senior Business Banking Relationship Manager/ Vice PresidentWells Fargo / Wachovia 2007 - 2008Richmond, Virginia AreaEffectively acquired, managed and grew profitable accounts of moderately complex and medium sized business customers who have annual gross sales of a minimum of $2MM and less than $20MM by accurately assessing their financial needs for the purpose of formulating a business plan and delivery of services. Performed financial analysis and underwriting in the areas of credit, cash flow and collateral. Sales team of 8-10Selected Achievements- Managed sales portfolio of $78MM, with a net income growth of 25 percent. - 2007 Business Banking Excellence Award: New Hire of the Year.
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Progressive Career Growth Listed BelowBank Of America 2001 - 2007Richmond, Virginia AreaThroughout tenure, satisfied customer needs and exceeded corporate goals by managing support teams and their metrics as they related to the monitoring of internal financial reports, budget management, end-to-end customer experience, bank operating units, as well as customer due diligence operations. Sales team of 10Global Commercial Banking Relationship Manager/Vice-President Selected Achievements- Actively managed not for profit and healthcare clients with annual revenues of $25MM-$2B.- Statewide responsibility for growth of portfolio valued at $215MM- Closed business pipeline of $42MM within 6 months of start date.Business Banking Client Manager/ Vice-President Selected Achievements- Proactively served companies with annual revenues of $2MM-$25MM, and also valued at $75MM.- Developed $10MM in deposit growth and $23MM loan growth (12 month aggregate)- 2004 President of Bank of America’s Diversity Network (Richmond)Business Credit Specialist/ Vice-President Selected Achievement- 2003 1st Qtr. Spirit Celebration Award recipient- 2001 Ranked #1 for Richmond’s Business Lending Referral Campaign- Decision small business credit requests. Loan authority $150,000 unsecured and $500,000 secured.
Marcus Cox Education Details
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Master Of Business Administration - Mba -
Political Science And Government
Frequently Asked Questions about Marcus Cox
What company does Marcus Cox work for?
Marcus Cox works for Winston-Salem State University Foundation Incorporated
What is Marcus Cox's role at the current company?
Marcus Cox's current role is MBA 26', Entrepreneur, Coffee Savant, Not for Profit leader, Aspiring Author, Retail Sales and Business Operations Jedi.
What schools did Marcus Cox attend?
Marcus Cox attended Winston-Salem State University, Winston-Salem State University.
Who are Marcus Cox's colleagues?
Marcus Cox's colleagues are L'tona Lamonte, Gaye James, Barbara Mom, Alfredo Aguilar, Mba, Edd, De'ja Brown.
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Marcus Cox
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