Meeting or exceeding team and individual goals and other departmental objectives for call quality, phone productivity, efficiency, retention rate, customer satisfaction, customer loyalty, attendance and schedule adherence. Entering all prospect and contact data including detailed notes into the Sales Force Automation (SFA) tool provided, on a timely basis, and with accuracy

I am responsible for assisting customers in finding a computer that best suits their need and budget. My job involves helping the customer find the right technology fit as well as ensuring the customer has the essential software needed to accomplish their intended task(s). My job has a strong sales focus, requiring me to upsell the extended protection an warranty plans Best Buy offers. As my retail location's department senior, I demonstrate leadership amongst my colleagues as well as strong communication skills. I have repeatedly received extensive recognition during my tenure at Best Buy, including multiple customer satisfaction reviews and "Top Seller" awards.

Assured chef with meal preparation. Served meals to assured living residents. Responsible for cleanliness of kitchen and serving areas. Upheld high levels of customer service. (This employment was held during my high school years.)