Maintained an accurate and up-to-date electronic medical record (EMR) by facilitating and overseeing the flow of information into, out of, and within the clinic. Provided compassionate, multilingual advice and assistance to to a diverse patient population in coordinating the release of records, the completion of forms, and the handling of sensitive and confidential patient information. Worked collaboratively with patients, providers, and administrative staff to ensure continuity of care with a… Show more Maintained an accurate and up-to-date electronic medical record (EMR) by facilitating and overseeing the flow of information into, out of, and within the clinic. Provided compassionate, multilingual advice and assistance to to a diverse patient population in coordinating the release of records, the completion of forms, and the handling of sensitive and confidential patient information. Worked collaboratively with patients, providers, and administrative staff to ensure continuity of care with a focus on patient privacy and consent, in service of advancing health equity. Show less

Worked collaboratively with emergency medicine physicians, advanced practice providers, nurses, and emergency department staff to document accurate, efficient, and timely patient encounters in a fast-paced ER environment. Worked as a trainer to foster the skills and development of new scribes during the onboarding process, and acted as a point person for new scribes as well as providers in answering questions about the scribe training procedure.

Managed student loan portfolios at ECMC by performing loan status updates, interest rate changes, assisted student borrowers in records release. Assisted in software testing and digitization of vendor contracts.