Store Manager
- Inspired & lead a team of twenty five store partners to create the Starbucks Experience for every partner & guest every day.
- Occasionally acted as SM Proxy (multi-unit managed) peer stores when on vacation & leave of absences.
- Responsible for hiring, training, evaluating, staffing, scheduling, & completing weekly payroll for all partners.
- Created effective store schedules based on forecasted customer levels, individual employee knowledge, service requirements, & alignment with historical data to minimize overage in weekly labor while maximizing peak.
- Consistently ensuring customer/partner satisfaction & product quality. Maintained 50-60 customer connection score each week; at times leading as number one in district.
- Maintained 80+ each week in overall store operations (including cleanliness, customer satisfaction, food & beverage quality).