• Inspired & lead a team of twenty five store partners to create the Starbucks Experience for every partner & guest every day.• Occasionally acted as SM Proxy (multi-unit managed) peer stores when on vacation & leave of absences. • Responsible for hiring, training, evaluating, staffing, scheduling, & completing weekly payroll for all partners.• Created effective store schedules based on forecasted customer levels, individual employee knowledge, service requirements, & alignment with historical data to minimize overage in weekly labor while maximizing peak business hours to earn more in weekly labor.• Consistently ensuring customer/partner satisfaction & product quality. Maintained 50-60 customer connection score each week; at times leading as number one in district. • Maintained 80+ each week in overall store operations (including cleanliness, customer satisfaction, food & beverage quality).• Reviewed Daily/Weekly/Monthly KPIs to act with immediacy to support business trends.• Managing the store's financial performance using P&L statements to determine how to consistently increased sales year over year.• Driving the implementation of company programs by developing action plans & motivating team to implement. • Ensuring rollout of seasonal launch & training for entire store.• Maintaining inventory excellence through 5s standards & leading team to maintain daily.• Experience in New Store Opening with high performance around customer connections at 60 & Achieving $90k within first month of opening.• Elevating the customer experience by maintaining low out the window times for peak at 45 seconds & all day at 60 seconds.• Influenced & worked shoulder to shoulder with peers in district portfolio to achieve results with customer connections & OTW (Out The Window) times during peak day part.Developed:Promoted 7 partners to shift supervisors Trained 10 partners as Barista TrainersTwo supervisors promoted to Store Manager role

• Optimized digital presence for multiple dealerships, resulting in a 30% increase in website traffic and a 25% rise in lead conversion rates.• Led social media strategy across platforms such as LinkedIn, YouTube, Facebook, and Instagram, achieving significant community engagement.• Drove a 20% increase in social media engagement and a 15% growth in follower base through strategic content planning and audience targeting.• Utilized data analysis to inform content strategy and drive effective social media campaigns.• Collaborated with internal stakeholders and external partners to execute integrated marketing initiatives.• Managed Google Analytics and AdWords to optimize digital storefronts and advertising campaigns.• Developed and maintained brand positioning and awareness through targeted marketing efforts.• Implemented SEO optimizations, resulting in a 30% increase in website traffic and a 25% rise in leads generation.• Oversaw CRM management and ensured effective customer engagement throughout the purchasing process.• Managed online reputation effectively, maintaining a positive brand image and addressing customer feedback promptly.

• Exceeded monthly sales targets by 15% through effective social media campaigns and lead generation strategies.• Coordinated sales activities and provided support to the internet sales team to enhance customer satisfaction.• Achieved a 20% increase in website visibility and organic traffic by implementing SEO best practices.• Analyzed customer responses to inform product positioning decisions and enhance sales strategies.

• Collaborated with marketing firms to optimize SEO, resulting in a 40% increase in lead conversion.• Contributed to a 30% increase in overall sales revenue by assisting in closing sales and nurturing customer relationships.

• Oversight with billing & maintenance of $200,000+ lease of copiers.• Reduced reprints of jobs, paper, & loss of revenue by 70%.• Managed over $85,850 in annual sales revenue.• Mentored team members to enhance professional development and accountability in workplace.• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.• Supervised day-to-day operations to meet performance, quality and service expectations.• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

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Excelled in a high energy, very competitive, commission based retail environment. Met or exceeded sales goals for each month. Yielded an environment to execute interpersonal & communication skills with a diverse group of customers. Proactive skills assisted with ensuring each customer sale was closed and they were happy with their purchases.

• Executed marketing strategies resulting in the realtor maintaining “Platinum Club Award” status with RE/MAX, awarded to the top 8% of agents nationwide.• Increased brand exposure through multi-county MLS systems, TV/Radio media, social media, and digital outlets.

• Oversaw device deployment & management for state staff (15 offices & 200+ workers) in concert with DNC’s national IT Team.• Maintained State DNC HQ Office infrastructure.• Troubleshooted, diagnosed, & resolved complex technical hardware &/or software issues.• Collaborated with departments in state to create functional processes & systems for relevant hardware & software.• Managed in state tech support needs.

Responsible for daily operations of stock room. Established a system to replenish clothing to the sales floor in a timely and efficient manner. System’s effectiveness rewarded store #2 in district for total gross sales on Black Friday. Held weekly strategy calls with District manager regarding ways to increase sales by various marketing and promotional ideas. Various techniques were noted by Regional Manger and implemented in standards book for the entire company.

Sales representative for the computer and wireless departments. Developed customer service skills, empathy; while adapting to working in a fast paced, high-energy environment. Learned to think quickly, swiftly, and discovered an ability to establish quick rapport with customers. Abilities learned and innate afforded a high success rate with closing sales and recommending additional accessions and services with their products.