Marcus J. W. Email & Phone Number

Chapel Hill, Nc, Us

Foster City, Ca, Us

Faifax, Virginia, Us

Chevy Chase, Md, Us

- Oversees the management of GEICO's Leave, Accommodations, and Workers Compensation programs through a large team of professionals who manage work volumes of over 30,000 requests annually.- Implemented process improvements which improved efficiency of leave and accommodation processes by 50% in the first 3 months.- Developed training content related to reasonable accommodations, FMLA and statutory benefits.- Oversees management of third party insurance vendor for statutory leave programs and disability benefit plans.- Partners cross-functionally with HRIS, HRBPs, and OGC on matters involving leave, accommodations and associate relations.

Chevy Chase, Md, Us

- Managed GEICO's Corporate HR Compliance, Ethics Audit and Leave team.- Served as a consultant to 10+ HR teams providing guidance related to employment risk and overseeing workplace investigations.- Oversaw management of ethics complaints companywide and streamlined processes that decreased average closure time by more than 40%.- Managed Unemployment Cost Management program and achieved a 91%+ average company win rate on claims protested.- Tracked trends and presented action plans and recommendations to senior leadership.- Partnered with the Office of General Council and outside Council on employment matters in litigation and helped prepare or participate in depositions/arbitration/mediations when needed.

Chevy Chase, Md, Us

- Managed Retirement benefit plan and team of Corporate Retirement and Pension Analysts.- Served as vendor manager for 401k retirement plan vendor and outsourced pension plan administrator.- Provided consultative services to 401k plan participants.- Increased plan participation and developed retirement readiness curriculum for associates’ company wide.- Achieved business plan objectives for plan participation and training by achieving 90% + plan participation and provided retirement and financial wellness training to more than 20% of the organization annually.

Chevy Chase, Md, Us

- Supervised emergency road service dispatcher and glass claims adjusters and achieved top quartile results.- Consistently promoted 100% of newly onboarded agents on team within their 6 months orientation period.- Provided leadership and coaching using real leadership coaching model to obtain buy in from agents and create a high performing team environment.

Chevy Chase, Md, Us

- Processed auto policy endorsements (vehicle changes, address changes, policy coverage changes).- Educated policyholders on insurance coverages and helped enhance customer relationships when servicing their policies.- Exceeded business results for customer retention by retaining 30% or higher eligible policies month over month.

M.S Human Resource Management, Human Resources Management/Personnel Administration, General

Bachelor Of Business Administration - Bba, Accounting And Business/Management

Certificate, Employment Law