Marcus White Email & Phone Number

Duluth, Georgia, United States

Service Writers answer questions from customers and service providers. They use their expert knowledge to understand the client’s problems and explain their needs to staff for satisfactory service delivery. Service Writers also schedule appointments, process orders, monitor delivery and handle customer complaints. Their duties include working with computers and building and maintaining relationships.

Atlanta, Georgia, United States

Responsible for driving the commercial sales within my Autozone location. Develops and maintains positive relationships with commercial customers by managing the acquisition and delivery of products, providing ongoing customer service, and maintaining expert knowledge of parts and inventory. Achieving growth and hitting sales targets by maintaining and developing commercial sales, as well as developing new accounts and acting as the primary point of contact for commercial customers. Ensuring efficient delivery of products by planning delivery routes and managing drivers. Maintains records and billing for commercial accounts, as well as processing returns and reconciling accounts.

Atlanta, Georgia, United States

Freelancing the entertainment business to learn the ins and outs of thebusiness. Working background, featured background and other misc venturesto further my experience.Held multiple positions as background cast and featured background roles in films and televisions series.

Duluth, Georgia, United States

Morrisville, North Carolina, United States

North Carolina, United States

Atlanta, Georgia

Commission based sales position in the service department of the car dealership. Main duties are to upsell products and services and provide an excellent customer service experience. Customer receive customer service surveys following their visit to the service department and you are responsible for being sure these customers have a "Perfect 10" experience before they leave, and following up to ensure satisfaction. Service systems include Xtime, CDK, NNA Net, and UltiPro systems. Noted: This company was purchased March 2020 and is currently "Mike Rezi Nissan Atlanta"

Durham, North Carolina

Creating new business and maintaining relationships with AAA members, providing an excellent customer service experience and guiding customers through the repair process while explaining the benefits of both the repairs, and handling these repairs with their AAA store.

Cary, Nc / Holly Springs, Nc

Team based, sales driven service position. Shop cleaning, inventory control, cash control and reconciliation. Ensuring that you have the proper knowledge to help guide customers through the vehicle repair process. In the MTS position, main duties are the same as a customer service representative, with added responsibilities being handle customer disputes, help customers understand pricing, timing, and benefits of repairs. Service uses the eCSDS service system. You are also responsible for the customer experience, making sure the store looks great and handling any promotional signage and labeling. As the titles suggests, you are responsible for meeting and exceeding the stores tire sales over the prior year, promoting sales and being the leader of name brand tires to increase customer retention.

Raleigh-Durham, North Carolina Area

Sell vehicles at a profit to the dealership. Duties include cold calling, following up with past clients to determine vehicle needs, keep up with proper "Selling the Hendrick Way" training through the eLead CRM. Product knowledge to be able to assist all customers at any given time, ensuring the sales lot spaces are filled when a vehicle is sold.

Raleigh, Nc / Atlanta, Ga

As commercial driver, duties include delivering parts to our commercial accounts and clients within a 30 minute time frame. Collecting cash from clients to bring back to the store and maintaining the vehicle log of miles driven, gas, damages, etc. As a PSM, your responsibilities are to maintain the cash drawer, handle customer disputes and provide excellent customer service. Warehouse duties, including handling the truck when the parts arrive, and putting everything in its proper place. Handling customer returns and determining whether parts have been used, new, etc. to rightfully return correct part. Maintenance and stocking of the main sales floor, these responsibilities with the occasional commercial delivery. Next move would be to assistant store manager.

Garner, Nc / Raleigh, Nc / Smithfield, Nc / Clayton, Nc

As a management trainee, your initial goals are to learn the particulars of business. While your main objective was to have a successful career and take care of customers on the front line, there were other areas to learn. Business to business operations, forming and maintaining business relationships with clients and their businesses and employees. Also sales of rental vehicle coverages (DW, PAI, SLP, RAP). Consulting customers and clients to which vehicle would suit their needs beyond the minimal to ensure an excellent driving experience. Keeping track of sales numbers to stay in top performance in order to be eligible for promotion. After being promoted to management assistant, you are responsible for assisting the Assistant Manager with day to day operations, vehicle maintenance, customer disputes, while you are still mainly on the selling floor, your back end responsibilities increase. Logging all conversations with businesses, learning payroll, cash reconciliation, and being aware of your area and keeping the majority of your fleet on the road at all times.

Raleigh-Durham, North Carolina Area

As a retail specialist, I was responsible for customer service and customer experience, creating "magic moments" for customers (i.e. child having his first hot KK doughnut, singing "Happy Birthday," etc. Making coffee, front counter product set up, cash register control and reconciliation, ice cream machine maintenance (tear-down, cleaning regiment, reconstruction). Fast-food style drive-through with a 3-4 man team.

Anderson, South Carolina, United States

Preparation of meats, vegetables, condiments for the shift. Unloading truck to freezer, show room cleaning and back store cleaning. Keeping track of all expiration times of foods to assure fresh product.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Activities and Societies: Shaw University Platinum Sound Marching Band Shaw University Jazz Ensemble Iota Phi Theta Fraternity, Inc..

Css Certificate Of Completion, Cyber Security Specialist

CySA+ - Cybersecurity Analyst CEH - Certified Ethical Hacker CCNA - Cisco Certified Network Associate

Itsa Program Certificate Of Completion, Information Technology Security And Administration Program

CompTIA (N10-007) - Network+ Microsoft (98-366) - Networking Fundamentals CompTIA (SY0-501) - CompTIA Security+ Microsoft (98-365).