Marcus W. Email & Phone Number

As a Learning & Development Coach at Phillips & Cohen Associates, Ltd., I leverage my coaching and analytical skills to improve employee performance, streamlined training curriculum, and customer outcomes in the estates probate and collections industry. With over four years of experience in this domain, I evaluate calls and files, provide feedback, identify trends, create reports, and maintain quality standards across the business.I am also pursuing a bachelor's degree in Cyber and Data Security Technology, which reflects my passion for learning and growing professionally. This field of study aligns with my interest in enhancing security, solving problems, and improving processes. I am always looking for opportunities to expand my knowledge and skills, and to contribute to the success of my team and organization.

Listed skills include Leadership, Workforce Management, Customer Service, Marketing, and 46 others.