Marcela Vasquez Email & Phone Number

Assisted guests with safely storing and transporting their personal belongings.Maintained guests’ confidential information private while having access to reservations, credit cards, and home addresses on the company’s guest registry, Lilo.Utilized resources provided by the resort and the company to help problem solve a variety of issues that the guests might have.Collaborated with various departments on property to assist our guests to plan and rearrange their vacations.Coordinated the bellmen and dispatched service to rooms as guests requested assistance from our department.

I worked various rides throughout the Walt Disney World Resorts. Focussing on safety and guest services.

Orlando, Florida Area

Interning with the Disney College Program. Provided excellent customer service. Prepare food and serve the guest. Problem solve guest issues. Follow safety and food regulation guidelines. Attend to 100's of families per day.

Tampa, Fl

Follow standard safety procedures such as checking for seat belts or any loose articles not permitted on rides. Manages up to 15 employees during the day tracking time for breaks and scheduled end times day. Maintain cleanliness and direct guest throughout the park.

Tampa, Florida, United States

Charge Cashier in charge of 3-20 employee team and delegated organization and closing tasks to help keep the flow of customer traffic. Trained new employees for the rush season and helped with their daily tasks.Provided service by assisting customers with their books and apparel purchases.

Tampa, Florida, United States

Greeted over 200 guests a day and handled over $700 on average. Handled customer complaints and developed problem-solving skills with park guests. Sanitized and cleaned the area to regulation standards at closing in preparation for the next day.

Clermont, Florida

Supervised a team of up to 10 people, including sales associates, line cooks, and drivers. Trained 15 new employees in basic customer service, daily routines, product endorsement and to proper food preparation. Delegated cleaning and organizational duties within the store. Delegate routes and delivers to the drivers. Would do final product preparation and food quality check the product before it was sent to our customers.

Master Of Science - Ms, Organizational Leadership

Attending the University of Denver through a Walt Disney World Program Called Disney Aspire. I attend university part-time through their.

Bachelor Of Arts (B.A.), Communication, Relational., 3.13

Activities and Societies: Latin American Student Association- Secretary Swinging Bulls- Vice PresidentI attended USF majored.