I led a team of account managers supporting the GetResponse Enterprise platform (https://www.getresponse.com/enterprise). The team comprised of up to 14 people located in the company's HQ in Gdansk as well as up to 3 people in Kuala Lumpur, Malaysia. My main responsibilities included:-assigning new accounts and managing the team's workload-presiding over team meetings -monitoring the team's KPIs-carrying out monthly performance appraisals-providing guidance to account managers and assisting in commercial negotiations-handling emergencies and challanging situations -facilitating communication with internal stakeholders-organizing trainings and facilitating the sharing of knowledge -inspiring, motivating and coaching the team members-designing and overseeing customer satisfaction surveys-constant quality assurance -customer retention management

I looked after a portfolio of approximately 30 GetResponse Enterprise customers- providing them with technical support, marketing insights and email deliverability help. My main responsibilities included:-on-boarding the customers and helping them get the hang of the platform-assisting the customers in their daily marketing operations (including list segmentations and upload, newsletter template creation, reporting campaign results, etc.)-liaising with the IT department to resolve issues reported by the customers-proactively managing the customers' email deliverability (including monitoring the results, contacting mailbox providers and offering list hygiene advice)-actively developing the monetary value of accounts by offering relevant upgrades and additional services-participating in trade shows and conferences to promote the GetResponse platform-managing projects for the customers, including custom developments and creative designs

My initial position at GetResponse focused on providing technical support and marketing advice to the customers of the getresponse.com platform. I communicated with the customers over email, phone and chat in English and Polish.

During my tenure with Sheraton Sopot I was responsible mostly for marketing and public relations. My main responsibilities included:-writing and distributing press releases-active acquisition of new business contacts-cooperation with the media, including the press, television and bloggers-internal communication coordination-preparing and hosting internal events-preparing promotional materials-press clipping and media monitoring-supervising social media communications-planning and managing promotional campaigns-managing marketing assets of the company

I ran games of chance in the extremely busy environment of a summer resort in Seaside Heights, NJ. My main responsibilities included:-actively promoting the games to the visitors -presenting the rules of the games-handling payments -handing out prizes-stocking the game stand