Led and managed several concurrent implementations of Apprise ERP software solutions at client sites working in a variety of industries. Primary responsibilities:Organized project implementation with clients based on workflow, training, data migration, data testing through a full integration while successfully adhering to the project timelines. Performed new client discoveries to determine client needs, evaluate operational process flow, and identify customizations necessary to tailor the implementation plan for the client's budget and time frame. Communicated with senior management at Apprise Software and client sites in order to provide real time project updates including challenges during implementation. Created implementation plans and schedules. Supervised all aspects of the client implementation including data conversion, workflow, testing, documentation, training and provided go-live support. Worked with clients to optimize business processes to improve efficiency during and after implementation.

Led and managed and completed several concurrent Apprise ERP solution upgrade projects. Prime responsibilities:Main contact for Apprise ERP solution clients during their upgrade projects.Setting the project scope, implementation plan, priorities, timelines and schedules.Installation of the Apprise ERP solution on the clients’ servers.Communication between customer and software engineers.Conducting application training for customer, reviewing client business process flows and participating on process redesign and process improvements implementation.Working with clients on software design testing techniques and methodology.

Collaborated as part of a team to provide ERP software customers with resolution of system ERP software queries. Provided real-time recognition of business related software ticket items. Orchestrated technical troubleshooting via on site, telephone, and electronic communication. Was given more difficult tasks and customers due to my knowledge of the application and quick turn around time of resolutions. Provided business consulting and training to customers and internal teams.

Administration of HW/SW (Linux Servers - Debian, Windows SBS 2008, Active Directory, Exchange 2007, Windows XP) developing WWW presentationNetwork administratorSecurity officerPrinters and printer servers