Marek Torba Email & Phone Number

- Provided 1st line support to BBH employees - Documented and tracked incidents and service requests using Service Now.- Reported issues to hardware/network vendors.- Monitored server/services using monitoring tools, verified alerts and escalated them depending on the received result.- Incident management: cooperated with incident managers, reported critical issues to the infrastructure/application specialists.

- Provided support for Salesforce platform app (SalesForce Community).- Root cause analysis of encountered issues.- Reported on bugs and change requests.- Served as a liaison between customer and Developers team to overcome applications issues and maintain established business relationship.- Analysed system incorrections and providing the best way to resolve it.- Worked on various tools to ensure that everything is properly managed in company business regarding SalesForce… Show more - Provided support for Salesforce platform app (SalesForce Community).- Root cause analysis of encountered issues.- Reported on bugs and change requests.- Served as a liaison between customer and Developers team to overcome applications issues and maintain established business relationship.- Analysed system incorrections and providing the best way to resolve it.- Worked on various tools to ensure that everything is properly managed in company business regarding SalesForce (Jira, Confluence). Show less

- Maintained PLM application.- Identified and resolved issues, reported them to vendor and applied solutions.- Provided support for developers during application upgrade program.- Cooperated with other teams (DBA, UNIX support) in order to set up application environment, resolve infrastructure related issues.

Cracow, Lesser Poland District, Poland

Honda Europe Service Desk- Provided 1st and 2nd line customer support to Honda employees and dealers from UK, Scandinavia, Poland, Czech Republic, Hungary and Slovakia via phone, email and instant messaging applications.- Documented and tracked incidents and service requests using Remedy, Service Now and Infonotes.- Managed users accounts via Active Directory and client internal applications.- Reported issues to hardware vendors.- Cooperated with international support… Show more Honda Europe Service Desk- Provided 1st and 2nd line customer support to Honda employees and dealers from UK, Scandinavia, Poland, Czech Republic, Hungary and Slovakia via phone, email and instant messaging applications.- Documented and tracked incidents and service requests using Remedy, Service Now and Infonotes.- Managed users accounts via Active Directory and client internal applications.- Reported issues to hardware vendors.- Cooperated with international support teams and applied solutions.- Created articles for internal knowledge database.Belgacom/Proximus IT Network & Services Monitoring Center- Monitored server/services using monitoring tool called TIP/Tivoli.- Delivered first level troubleshooting for the incidents reported by monitoring tool and escalated them depending on the received result.- Incident management: cooperated with incident managers, reported critical issues to the infrastructure/application specialists. Followed up the incidents until their closure using HP Service Manager.- Change management process: Executed single tasks in change requests. For example: using Tivoli Job Scheduling Console submitted job and jobstreams for DB backups, server stop/start/reboot, FS cleanup.- Validated taken backups, DB refreshes, servers start-up. Show less

Cracow

Cracow, Lesser Poland District, Poland

Telephone Campaign Center for TP S.A- Assisted TP S.A.’s individual customers with setting up internet connection and television duringa phone call.- Solved software problems.- Recorded issues in the ticketing system.

It Technician

Electrical Engineering Technologies/Technicians

(2 semesters completed)

Education record