Our team is facilitating education to our colleagues here in brno, be it internal or external courses and certifications. My responsibility is to coordinate the development and maintenance of the tools that we are using for these purposes. I am currently working on about 2 and a half of a tool and my job is defined by that accordingly:The first tool serves to manage the employee requests for budget for paid education. I am taking care of any bugs and other technical issues, designing… Show more Our team is facilitating education to our colleagues here in brno, be it internal or external courses and certifications. My responsibility is to coordinate the development and maintenance of the tools that we are using for these purposes. I am currently working on about 2 and a half of a tool and my job is defined by that accordingly:The first tool serves to manage the employee requests for budget for paid education. I am taking care of any bugs and other technical issues, designing new functionalities and processes related to them and creating the graphical and logical design of the application. The second tool is a virtual course portal, which allows for creating and enrolling to online courses that consist of videos, presentations, tests and other kinds of media. We have decided to move this application to a cloud service and in the process to develop it from scratch. Currently it is running on WordPress and our custom solution will be built using kubernetes, Python (Django framework) for backend and JavaScript (React framework) for frontend. Show less

The scope of an order manager is to ensure ideal conditions for ordering and implementation of customer's orders and then their fulfillment. Orders can be raised for server build, decommission and modification. Activities were:- administration within order delivery- coordination of order implementation end-to-end- resolving problems related to order implementation- creation of processes to improve current or include new services- continuous improvement of existing processes… Show more The scope of an order manager is to ensure ideal conditions for ordering and implementation of customer's orders and then their fulfillment. Orders can be raised for server build, decommission and modification. Activities were:- administration within order delivery- coordination of order implementation end-to-end- resolving problems related to order implementation- creation of processes to improve current or include new services- continuous improvement of existing processes and documentationFurthermore in contact with the customer:- reporting the progress of running orders- resolving problems related to order implementation- creation and improvement of processes and documentationOrder manager's activity was within a standardized and controlled environment, however over time the scope was extended to include projects, specifically to deliver the same services for severs within those projects. These servers are typically non-standard and often use new technologies. Show less

Technical Project Manager for storage team (SAN and NAS support). On this position I was responsible for coordination of projects within our team. Mostly it was SAN as that was the majority of our infrastructure.From start to finish I've worked on only two projects and I've assisted with a few others. These two projects were:- SAN Hardware ExtensionHere we have come to a critical situation when we started running out of storage. We needed to quickly extend our infrastructure to… Show more Technical Project Manager for storage team (SAN and NAS support). On this position I was responsible for coordination of projects within our team. Mostly it was SAN as that was the majority of our infrastructure.From start to finish I've worked on only two projects and I've assisted with a few others. These two projects were:- SAN Hardware ExtensionHere we have come to a critical situation when we started running out of storage. We needed to quickly extend our infrastructure to be able to maintain our support. It was necessary to order new devices and to coordinate their fast delivery, installation and configuration and setting into production. We were able to achieve this within one month.- SAN Hardware RefreshThis project took about 6 months from hardware delivery to setting into production. Here we installed new devices and extended some of the current ones based on plans from our architects. Then data from outdated devices was migrated and the old machines were decommissioned.I have moved on this position without a previous experience so I was learning most of the time spent here. For some time I was the only TPM in our team and as a project manager I worked on my projects alone. Show less

Dispatcher's task are relatively simple - know the rules and processes very well and use that knowledge to sift through the requests coming to his team whether they fulfill all requisites and then dispatch the tasks to the technician to process it.In practice, however, a dispatcher needs to have a good technical understanding and even better communication skills - not all requesters understand the SAN environment well enough to know what exactly they are requesting and a dispatcher (in… Show more Dispatcher's task are relatively simple - know the rules and processes very well and use that knowledge to sift through the requests coming to his team whether they fulfill all requisites and then dispatch the tasks to the technician to process it.In practice, however, a dispatcher needs to have a good technical understanding and even better communication skills - not all requesters understand the SAN environment well enough to know what exactly they are requesting and a dispatcher (in an ideal case) is the one, who will help the requester to properly fill and formulate their request to then give the technicians an assignment that is perfect and precise. Show less

The company had small headquarters in which the offices and the warehouse were packed together. My responsibilities were:- receiving orders and completing them before the pick-up time, having to complete all orders for the day- receiving and preparing orders for personal pick-up, if the customers wished to come for the orders personally- maintaining an at hand reserve of products for immediate availability- receiving and unloading re-supply deliveries- organizing the… Show more The company had small headquarters in which the offices and the warehouse were packed together. My responsibilities were:- receiving orders and completing them before the pick-up time, having to complete all orders for the day- receiving and preparing orders for personal pick-up, if the customers wished to come for the orders personally- maintaining an at hand reserve of products for immediate availability- receiving and unloading re-supply deliveries- organizing the warehouse storage space Show less

Three times I have visited the Aberdaron campsite located near a village, after which it is named, in north Wales and I have spent a total of 5 months at this beautiful place. I also had other duties besides exploring the countryside, it's residents and culture. Every week the volunteers would shift from one duty to the next, so over the time I spent there, I have experienced the work as a kitchen porter and wash-up (and cooking pancakes for 130 people), cleaning toilets and chalets and keeping… Show more Three times I have visited the Aberdaron campsite located near a village, after which it is named, in north Wales and I have spent a total of 5 months at this beautiful place. I also had other duties besides exploring the countryside, it's residents and culture. Every week the volunteers would shift from one duty to the next, so over the time I spent there, I have experienced the work as a kitchen porter and wash-up (and cooking pancakes for 130 people), cleaning toilets and chalets and keeping the whole campsite area clean and tidy. Show less

In communication with customers via mail or phone- kindly deal with customer complaints and dissatisfaction- provide advice and information about the company products and services- provide information and details about orders and the customer's account- assist with or create a new account or order with the customer on demand- all activities related to customer accounts or orders were done in SAP