Marek Maslowiec Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Main duties & responsibilities:- organizing and handling air ticketing;- providing GDS (Amadeus & its applications) expertise, support & training;- Queues Management;- assisting agents with GDS, fares and air-related queries, - designing & handling ski operations;- handling airline & ski suppliers communications;- advising & handling IATA / BSP rules, payments and refunds;- assisting Sales with daily tasks and customer reservations handling;- providing direct assistance to the individual & group customers (tour-leading and concierge services);- handling B2B negotiations with ski suppliers & maintaining business relations;- representing OROKO Travel directly to the customers and business partners.

County Dublin, Ireland

This role involved various responsibilities in relations to Online Booking Tools (OBT) and included:- Providing high quality service and assistance to our corporate clients and agents,- Handling daily customer and users’ queries in relation to OBTs (KDS, Cytric, Concur, GTP, Trondent/Profiler, Apollo), existing reservations and future travel inquiries- OBT air ticketing and PNRs management (shared task) – GDS: Sabre & Amadeus- Supporting offline/service agents with OBT-related queries and PNR irregularities and also supporting other departments with various enquiries- Assisting with building and testing sites in conjunction, based on the client requirements. Testing and assisting with training.

County Dublin, Ireland

Being part of the successful team of professionals at country’s leading long-haul tour-operator, my activities included:- Tour-operator air ticketing and PNRs management (queues distribution, ticketing, quality control, reissues, corrections etc.) – GDS: Amadeus- Providing internal air fares expertises and agent assistance- Daily current reservation administration (accommodation/transfers confirmations, invoicing, agent/client communication)- Ticket Packs preparations incl. final quality checks- Client & agent payments managements – accounts receivable- Supplier payments & communication (incl. invoicing and financial documentation checks)- Trouble-shooting & problems solving with existing and past reservations- Selling & suggesting travel itineraries/packages to agents and customers directly (ad hoc)- Occasional new staff members training- Representing company at various trade shows for customers and agents

Dublin, Ireland

As a part of this role I was involved in many aspects of the global on-line travel agency which included activities as below:- development and training support to call centres and vendors;- internal trainings and support to our vendors' training teams in Krakow, New Delhi and Manila;- New Hire and Refresher Trainings delivered in Dublin office (up to 8 weeks); - documenting and updating training materials (training and also day-to-day activities);- internal agent support systems coordination and updates; - quality standards support; - providing professional expertise and recommendations; reporting.

Dublin, Ireland

www.shp.ieJan 2010 - Apr 2010 - Ticket Desk Agent for Air France, Dublin Airport

www.clubtravel.ie / www.go4less.ieOct 2008 - Jul 2009 - Retail Team Leader- Retail Customer Service - GDS: Amadeus; Low Cost and niche airlines reservations systems; Hotel Reservation Systems, Car Hire Reservation Systems; Travel Insurances; Travel Extras Bookings; Package Holidays Systems;- Managing team of 12 retail travel consultants;- Customer complaints and issues;- Coordinating internal projects:* new sale software (testing, adapting, staff training);* new website customization - clubtravel.ie, australianholidays.ie, go4less.ie;- ReportingFeb 2007 - Oct 2008 - Retail Travel Consultant- Retail Customer Service;Oct 2006 - Feb 2007 - Business Travel Consultant (BTI / HRG Ireland)- Corporate Customer Service - airline/hotel/car hire reservations.

www.orbistravel.plRetail Customer Service - GDS: Wordspan; Package Holidays and Tours; Coach and Train Reservations; Travel Insurances; Western Union transactions; Visa Applications Service

www.info-tour.zakopane.pl/enTour leading in Zakopane and Tatra Mountains area.

Certificate, Passport Into Travel

Certificate, Reservation And Ticketing Course - Amadeus

College - I Have Not Graduated, International Tourism

Certificate, Iata Fares And Ticketing Course - Basic Level

Certificate, Reservation And Ticketing Course - Wordspan

Certificate, Tour Leader Licence

Secondary School, Hospitality And Hotel Management

Activities and Societies: 1999-2002 - Student Board Chairman Graduate Thesis - "International Hotel Chains - Best Western"