Marel Mcmeekin Email & Phone Number

Where The People Are!

Top Payment Processing company, started with the purpose of solving Card-Not-Present transaction needs for the Teleco, ISP, and Fiber industries. Our innovative, secure solutions are expanding beyond telecommunications.My role is to drive revenue for both IPpay and Merchants across the globe. Locating new Merchants, building relationships, negotiate tailored pricing, and making payment issues a thing of the past.We work closely with Billing Software companies to provide our Merchants with a complete payment processing and billing platform solution.

Oklahoma, United States

Working in the Great State of Oklahoma with Fortune 500 Businesses to supply unique solutions powered by our 5G Network

Dallas, Texas, United States

Train incoming new employees to drive Revenue while providing a great customer experience with their passion and buy-in for the amazing things T-Mobile provides to their employees and customers. Continued Education Trainings that come through for Experts and Leaders Partner with Community Leaders to leverage partnership between Operations and Support teams to further help our site & Company grow

Worked for a stretch project with our Leadership Development Instructional Design Team. I was able to learn about the A.D.D.I.E Process that's used in this line of business, and provide my site with a Leader Development Training around how to be a Shadow of a Leader. Successfully completed interim stretch project with a new set of skills.

Worked as a Team of Experts Coach in Bellingham, WA. Drove a motivated team through consistency and creating a W.I.I.F.M for my Experts each and everyday. Skills and Responsibilities were:Driving performance through a Profit and Loss system. Utilized results every day from previous day's performance to consistently create a plan to fit that days need. Our system consistently updates goals based off performance results. Motivated and Inspired Experts to be their best through Career Development, Buy-in & Bonus, and ensuring every single day they knew I was there for them.Drive performance for New Lines of service, Credits and Adjustments, Fees adjusted, Lines Cancelled, and Features added. While balancing time spent on the phone with our Customers, Salary of my Team and Community, time spent on the phone available to take incoming calls, and unexpected log outs.Ensuring to create accountability as a team, where feedback flows with different resolutions provided for future use. Doing daily listening and touch bases with my team to ensure necessary behaviors and experience were present on every call, allowing us to be successful and provide a balanced Profit and Loss. Consistently performed at top of site during this time as a Coach

Administrative assistant to Senior Manager of the Customer Experience Center. In charge of performance updates, meetings and calendar management, event planning, budgeting, networking, correspondence and relations with local companies, and employee satisfaction.

Opened new Line of Business for our customer care organization. System that allowed our customers to message in to us through our T-Mobile App, getting resolutions without the need to call in. We were able to reach out to a whole new pool of our customers. In today's world, talking on the phone isn't always the first preference. This allowed us to reach out to a younger generation, and continue to spread the love of our Company.With the launch of the new Line of Business, helped to create standard processes and procedures. What behaviors were necessary, how to relay empathy without tone, ensuring revenue is a focus despite a metric need for it. Also was able to creatively utilize the environment of no calls to create a team that utilized each other through the day for help, policy usage, verbiage, and best practices. Making our team #1 in the Nation during this timeframe.

Before our Team of Experts model, I was a General Care Coach with a team of 15. The responsibilities for this job were similar, with a different set of challenges. This job included the need to drive motivation, passion for the company, and understanding our customers to help improve their lives through our various products beyond cell phones. Drove through consistent touch bases and coachings checking for behaviors and customer experience. Utilized in-game engagement to proactively stay on top of call trends, or team mood. Developed my Senior Representative to grow into the next steps of their career. During this timeframe I successfully helped 10 different employees promote to their position through self-development, practice, and gaining needed business skills to push forward.

Stepped up from Representative into the Senior Representative Role. This Role was to be a partner to the Coach you worked with. Creating a fluid team through open communication, development, and follow up. Here I learned how to ensure that my voice was heard and respected as I grew into a Leader. Ensuring that I provided a fun, upbeat environment that allowed my Representatives to provide exceptional customer service. Throughout this time, I also ran site incentives, Apple Launch Overnights, and Core Team incentives & updates. Ensuring to always go the extra mile to help create a need for my abilities.

Took Customer calls to resolve billing, and promotion issues, set up payment arrangements and take payments. Bring in Revenue through our different products and services. Gain skills that allowed full resolution without the need to call back.

Associate'S Degree, Business/Commerce, General

Education record