Executed various testing methods such as black box, functional, regression and user acceptance testing to validate requirements are met.Strong understanding of the software development life cycle. Provided consistent and accurate testing results as to improve the companies newest software/hardware.Helped manage different processes and streamline their effectivness. Support the terminal engineering department by gaining knowledge of file builds, back end procedures, and creating knowledge documents.

Ensure all orders are QC’d in the Microsoft Dynamics GP inventory system.Ensure equipment is properly inspected before shipping to the customers.Act as a liaison between the terminal download team and order fulfillment.Responsible for transferring equipment batch files to the finance team.Utilize knowledge from prior position to correct file builds before deploying equipment.

Resolve escalated technical issues in a prompt and professional manner.Act as a knowledge base for beginner and intermediate representatives. Provide direction and answer technical questions on a variety of topics. Respond to sales agent requests for equipment needs. Approve additional equipment for accounts based on sales volume and history. Act as a liaison between departments such as Technical support, IT and Deployment.Design technical instructions for procedures and downloads. Communicate these documents to Technical support representatives. Advanced knowledge of building a variety of file types for credit card terminals on multiple platforms.Ensure terminal swap orders are placed on time so that customers/merchants receive replacement equipment to continue processing.Use a live testing environment to ensure credit card terminal software is fully functional and operational.