Marfa Al Bakry Email & Phone Number

West Sacramento, Ca, Us

Remote

- Guiding 15-20 learners in virtual Operations Leadership training, achieving a 95% completion rate with engaging lectures and personalized support.- Leading breakout sessions, providing real-time feedback, and solving problems to boost learner assessment scores by 20%.- Collaborating with TAs and Lead Instructors to enhance the learner experience, aiming for a 30% increase in satisfaction through targeted sessions and ongoing support.- Grading and offering detailed feedback on learner submissions to elevate capstone project quality and successful presentations by 25%.- Thriving in a remote, fast-paced environment, demonstrating strong leadership and administrative skills with a 100% response rate to learner queries and support needs.

Remote

-Successfully onboard and provide mentorship to over 100 learners from cohorts DA6.0, DA7.0, DA8.0, DA9.0 and DA10. This dedication results in the attainment of job placements, facilitated by personalized coaching and rigorous interview skill development.-Lead the coordination of remote meetings for Data Analytics cohorts consisting of 450 learners, including improving the efficiency significantly and effectiveness of these virtual gatherings. Additionally, I revamped open office hours to ensure students had ample opportunities to seek guidance and support.-Acted as a guiding force, assisting learners in mastering the core principles of Data Analytics and honing their project scoping abilities. This comprehensive mentorship approach led to substantial improvements in their skills and knowledge.-Played a pivotal role in the continual improvement of our courses by providing constructive feedback and insights. Additionally, I collaborated seamlessly with operational personnel to ensure the smooth functioning of classes, thus creating an optimal learning environment.

United States

-Engaged in a 21-week Software Development program through a strategic partnership with Amazon Career Choice.-Developed projects in Advanced HTML/CSS, UI/UX Design, and JavaScript Frameworks.Demonstrated mastery in UI/UX design principles, incorporating responsive web design techniques.-Developed advanced CSS concepts, encompassing color theory, typography, and animations.-Cultivated JavaScript, including DOM manipulation and the seamless integration of external libraries for enhanced functionality.

Sacramento, California, United States

- Leading a customer service team of 75 representatives in both Outbound and Front End teams, improving overall customer satisfaction (CSAT) from 75% to 92% within the first quarter.- Analyzing customer feedback and implementing process improvements, reducing average resolution time by 25% and decreasing customer complaints by 18%.- Developing and executing customer-centric initiatives, increasing Net Promoter Score (NPS) by 15 points through enhanced support channels and personalized service.- Streamlining escalation processes, reducing the escalation rate by 20% and improving first contact resolution (FCR) to 87%.- Collaborating with cross-functional teams to optimize workflows, leading to a 30% increase in customer retention and repeat business.- Driving the adoption of new customer service technologies, resulting in a 22% improvement in efficiency and faster response times to customer inquiries.- Championing the Voice of the Customer (VOC) program, implementing feedback-driven changes that led to a 25% reduction in product-related issues and improved customer trust.

Sacramento, California, United States

-Successfully manage and supervise a team of 140 associates, consistently achieving and exceeding key performance indicators such as productivity, accuracy, and on-time delivery.-Implement performance improvement strategies resulting in a 67% increase in overall team productivity and a reduction of 96% in errors.-Collaborate with cross-functional teams to develop and implement process enhancements, leading to a 91% reduction in operational inefficiencies.-Maintain a safety record of zero accidents for 12 consecutive months through proactive safety measures and regular training programs.-Achieve a customer satisfaction rating of 100% by ensuring timely and accurate order fulfillment, resulting in a high rate of repeat business.-Conduct regular performance evaluations and provide ongoing coaching and feedback, leading to improved employee engagement and retention.

Los Angeles, California, United States

Career Choice Correlation One - Data Analytics with Python -Chosen in a comprehensive 16-week data analytics program, where I tackled real-world business cases encompassing both business and technical challenges.-Took the lead in a collaborative effort to investigate the exponential growth, market trends, sales performance, and consumer engagement of global streaming services such as Netflix, Disney+, Hulu, and Amazon Prime. This involved a thorough analysis of data spanning from 2010 to 2022 to uncover key insights and assess the impact of these platforms.-Engineered a robust data pipeline by harnessing advanced Python techniques. Additionally, I employed data visualization tools like pivot tables, graphs, and dashboards in Excel and Tableau to create visually compelling representations and effectively convey the findings.

Sacramento, California, United States

- Collaborated with management to monitor progress of new associates and adjusted institutional strategies to meet business needs more effectively.- Created, collected and recorded data on associates progress to determine next steps for new employees success.- Offered feedback to other providers to effectively address associate needs.- Verified proper tracking in newly created databases of all associates and instructors leaves, attendance, scores and overall performance.

Los Angeles, California, United States

-Respond to customers inquiries and provide quick resolution to ensure efficient service.-Input accurate data to customer accounts and send reports for analysis to management.-Processed product returns using RTS tools, reducing margin of error by 12% for every shift.-Collaborated with external departments to collect and distribute data to ensure logistical efficiency.

Sacramento County, California, United States

-Enhanced Financial Forecasting by implementing advanced modeling and collaboration, resulting in a 15% increase in budget accuracy.-Streamlined Financial Reporting by utilizing advanced accounting software, improving transparency for prompt decision-making.-Achieved Cost Control Success through the implementation of a comprehensive strategy, leading to a 10% reduction in operational expenses.-Optimized Inventory Management by introducing a tracking system and pricing optimization, resulting in a 20% increase in inventory turnover.-Made a Strategic Financial Contribution by collaborating on effective strategies, contributing to a remarkable 25% increase in dealership revenue.

Remote

—Assistant Manager—- Orchestrated operational plans, achieving a 20% increase in event engagement.- Surpassed sales targets by 15%, negotiating sponsorships for a 25% revenue boost.- Managed corporate ticket sales, optimizing booth performance for a 30% sales increase.- Led impactful social media activation, resulting in a 40% rise in online interactions.- Strategized sales initiatives, contributing to a 15% growth in local sales efforts.- Achieved a 95% satisfaction rate in end-to-end event logistics.—Events Coordinator—- Coordinated small-scale events, increasing attendance by 20% through targeted promotions.- Optimized backstage setup, improving event production timelines by 25%.—Highlighted Events:—- Qatar Tourism’s: Qatar Summer Concerts- Disney’s The Beauty and The Beast- Dreamwork’s Shrek the MusicalLearn more about my contributions at [Premium Projects](http://www.premiumprojects.com/en/contact).

Sacramento, California Area

- Enhanced brand visibility and achieved a 25% increase in client engagement at major retail chains like Sam’s Club and Costco through targeted face-to-face strategies.- Led a team of 5, improving operational efficiency by 15%.- Optimized inventory processes, resulting in a 20% revenue increase across 8 client accounts.- Streamlined HR operations, reducing onboarding time by 30% and improving event execution timelines by 25%.- Grew the marketing department from four to twenty-five members, boosting brand awareness by 40%.- Drove a 50% increase in digital engagement, successful print content creation, and improved event participation, including a 30% increase in conference presence and effective trade show representation.

Doha, Qatar

(Mechanical Sales Engineer / Heavy Equipment Department)- Responsible for Heavy Equipment project's. This included Communication, Consulting, Pre-Sales, Forecasting Cost, Negotiation, Proposal writing, bid Management for trending contracts.- Met all the project’s specification scope of scale to keep high standards.- Developed and implemented Sales strategy to grow the business with both existing and prospective customers in Qatar’s market.- Responsible for sourcing opportunities, fostering international business arrangements and partnership with European companies.- Surpassed annual quota by 25% in 2013.-Company main projects included: Aspire Zone Maintenance projects ISF Project Kahrama Project.Company's main website: http://micqatar.com/en

Doha, Qatar

Promotion/Marketing Representative, for Hala PrePaid Packages and Najoom points.- Main responsibility was to implements marketing and advertising campaigns to support sales staff by providing them with promotion plans and sales data to increase sales.- The duties implemented were on a multi-level marketing scale, different campaign system approaches were taken for different promotion plans, prospecting new customers eligibility, coordinate promotion events, engaged in public relations and strategy planing.- Increasing brand awareness, communicating with consumers, networking with customers on a personal level.- Researched Najoom competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databasess.- Coordinate advertising promotional awareness for major funded accounts, fostered partnerships for individual accounts.- Successfully created marketing reports by collecting, analyzing, and summarizing sales data; met all end of quarter sale targets and key performance indicators (KPIs).Company's main website: https://www.ooredoo.qa/portal/OoredooQatar/home

Doha, Qatar

- Main responsibility was to sell advertising space to vehicle owners and car dealers. - Some of my responsibilities included Website Promoting, Data input, Customer research, Search Engine Optimization for internal website links and search engine. Providing simpler yet more effective ways for the customer to narrow down and find their target search vehicle quickly and accurately.- Established strong relations with the providers to optimize sales efficiency and improve the overall customer’s satisfaction.-Company service negotiations of high level agreements with car rental companies, increasing the websites revenue by 30% during my first year.Company's main website: http://qatarsale.com/EnMain.aspx

Master'S Degree, Accounting And Finance, 3.8

Bachelor Of Arts - Ba, Communication And Media Studies

Bachelor Of Applied Science - Basc, Mechanical Engineering Related Technologies/Technicians, 3.0/4.0 Gpa

Associate Of Arts And Sciences - Aas, Communication And Media Studies, 3.6

Activities and Societies: Journalism Club

Associate Of Arts - Aa, Film/Cinema/Video Studies, 3.4

Activities and Societies: Film Club

Mechanical Engineering (Industrial Maintenance), Engineering, 3.0/4.0

Activities and Societies: Mechanical Engineers skills Competition achieved 3rd Place in the Industrial Maintenance Skills Program, March.

University Of Cambridge Esol Examination, International English Language Testing System, 7.0/9.0

Activities and Societies: Academic reading and writing modules designed to test full range of language skills required for academic.

Gce/ As Level, University Of Cambridge International Examination, Average (B)

Activities and Societies: International of General Certificate University of Cambridge International General Certificate Examination.