Charles Mayo Email & Phone Number

Engaged in an intensive 18-week Information Security Analyst Training Program at Correlation One, honing technical acumen through real-world case studies addressing complex business and IT security challenges.Demonstrated advanced understanding of critical IT security concepts by completing weekly interactive case studies on topics such as identity and access management, cryptography, and ethical hacking.Proactively initiated and led group discussions to troubleshoot and resolve lab issues, directly improving lab completion rates by devising a critical code workaround in under 20 minutes-a solution that was subsequently adopted across six groups.Recognized by program Teaching Assistants for swift identification and correction of a code error, facilitating uninterrupted lab progress for approximately 50 peers.

Pineville, North Carolina, United States

Recognized for troubleshooting and resolving recurring hardware issues, effectively restoring wireless connectivity for all department laptops, preventing work delays and ensuring seamless operational start-up.Acted as a primary point of contact for technical support within the Amazon FC, offering expert assistance up to 5 times per week, expediting issue resolution and saving several hours of downtime by translating complex IT problems into actionable terms for IT teams.Demonstrated proficiency in software management by systematically resetting and reconfiguring label printing applications, ensuring compliance with departmental standards and sustaining the continuity of the labeling process.Collaborated monthly with the ICQA team to successfully rectify inventory discrepancies, enabling the reception and stowage of unregistered shipments within 24-48 hours, thus maintaining the flow of goods to fulfillment operations.

Rock Hill, South Carolina, United States

Streamlined inventory management processes by segmenting truck contents among team members, enabling a 160-200% increase in productivity by unloading 13-15 trucks per 10-hour shift, compared to the initial 5 trucks when starting at Ross: Dress For Less.Maintained a high standard of operational accuracy, achieving a 95% accuracy rate in inventory counts despite a significant increase in volume, demonstrating meticulous attention to detail and commitment to quality.Developed and implemented a cross-departmental equipment allocation system in collaboration with upper management, ensuring the availability of Powered Industrial Trucks (PITs) for critical unloading operations, leading to enhanced interdepartmental efficiency and adherence to production schedules.Led and trained a team of 12 new associates on inventory processing, unloading techniques, and internal systems, fostering a culture of continuous improvement and team development, and contributing to a robust and knowledgeable workforce.

Sarasota, Florida, United States

Successfully managed critical network infrastructure as West Florida Logistics Manager, implementing a hotswap protocol for Juniper routers that reduced system downtime from 3-4 hours to 15 minutes, resulting in a 150-hour annual decrease in operational disruptions.Spearheaded a collaborative effort with the corporate IT help desk to replace outdated routers, boosting sales by 20% through the reduction of system outages and the subsequent increase in transactional efficiency.Developed and instituted comprehensive training for a team of 3, ensuring rapid and effective application of new hotswap protocol, which significantly contributed to the maintenance of consistent operational uptime.Demonstrated strong problem-solving skills and the ability to work independently by interfacing with third-party vendors and internal IT help desk to escalate and resolve complex hardware issues, ensuring continued business operations and improved customer satisfaction.

Farmington, Connecticut, United States

Associate Of Science - As, Computer And Information Sciences, General

High School Diploma

Certificate Of Undergraduate Studies, Architectural Drafting And Architectural Cad/Cadd