Margaret Borowczyk, Ph.D. Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Arlington, Virginia, United States

Washington, District Of Columbia, United States

• Research Lead for TurboTax retention, Credit Karma tax integration, and Small Business Tax initiatives• Conduct foundational research with small business owners to define strategy, customer targets, and the future vision for the business tax service• Mentor cross functional partners in research best practices to elevate research acumen across the company• Collaborate with product, design, and engineering partners to inform the long-term product vision and tactical improvements… Show more • Research Lead for TurboTax retention, Credit Karma tax integration, and Small Business Tax initiatives• Conduct foundational research with small business owners to define strategy, customer targets, and the future vision for the business tax service• Mentor cross functional partners in research best practices to elevate research acumen across the company• Collaborate with product, design, and engineering partners to inform the long-term product vision and tactical improvements across TurboTax• Map service design improvements for tax experts to ensure seamless service delivery• Recommend content changes on TurboTax pages based on research insights and plain language guidelines, informing the short-term and ongoing content strategy for the product Show less

Philadelphia, Pennsylvania, United States

• Led discovery and evaluative research to drive the redesign of the Xfinity Privacy Center• Collaborated with content strategists to implement plain language guidelines for privacy policies• Triangulated data from usability studies, survey research, and product analytics to increase confidence in recommendations• Supported long-term company goals around improving data transparency, building trust and security into the user experience

Washington D.C. Metro Area

• Designed and scoped qualitative and quantitative research projects, including participant recruitment, sample selection, survey design, interview protocol design, and data analysis• Led 3 research teams in literature review, data collection, data analysis, and instructional design activities• Oversaw the work of junior researchers and collaborators, setting performance goals and providing feedback and mentoring• Facilitated workshop activities for foreign language educators using… Show more • Designed and scoped qualitative and quantitative research projects, including participant recruitment, sample selection, survey design, interview protocol design, and data analysis• Led 3 research teams in literature review, data collection, data analysis, and instructional design activities• Oversaw the work of junior researchers and collaborators, setting performance goals and providing feedback and mentoring• Facilitated workshop activities for foreign language educators using post-its, whiteboards, and diagramming exercises to help them articulate their instructional needs, goals, and priorities• Advised policymakers and educational institutions on strategic policy framing and implementation• Disseminated research insights to academic, professional, and lay audiences through research briefs, reports, articles, presentations and webinars Show less

Washington D.C. Metro Area

• Independently and collaboratively conducted research on best practices in second language education, language policy, and language assessment• Employed qualitative and quantitative methodologies (e.g. ethnographies, in-depth interviews, surveys, focus groups, usability testing) to respond to stakeholders' research needs• Conducted a 6-month ethnographic dissertation study that involved in-depth interviews with 30 stakeholders, 48 hours of in-person and virtual observation, and a… Show more • Independently and collaboratively conducted research on best practices in second language education, language policy, and language assessment• Employed qualitative and quantitative methodologies (e.g. ethnographies, in-depth interviews, surveys, focus groups, usability testing) to respond to stakeholders' research needs• Conducted a 6-month ethnographic dissertation study that involved in-depth interviews with 30 stakeholders, 48 hours of in-person and virtual observation, and a critical analysis of transnational education policy• Employed Conversation Analysis to dissect the flow of naturally-occurring conversations and understand how speakers negotiate their alignments relative to each other• Employed Interactional Sociolinguistics to analyze the ways speakers enact particular personas in conversation• Contributed to annotating the GU Multilayer Corpus through POS tagging, dependency parsing, entity & coreference annotation, and discourse parsing in RST• Trained in the fundamentals of Natural Language Processing, including building a basic chatbot and information retrieval in Python Show less

• Collaborated with researchers across institutions to design and implement a mixed-methods research study into the state-level implementation of an emerging language education policy• Conducted interviews with policymakers and administrators to gain insight into implementational choices and equity concerns around the Seal of Biliteracy policy• Performed statistical analysis using R on state department of education data sets to model factors influencing participation in the Seal of… Show more • Collaborated with researchers across institutions to design and implement a mixed-methods research study into the state-level implementation of an emerging language education policy• Conducted interviews with policymakers and administrators to gain insight into implementational choices and equity concerns around the Seal of Biliteracy policy• Performed statistical analysis using R on state department of education data sets to model factors influencing participation in the Seal of Biliteracy initiative• Trained and supervised a junior researcher in the transcription and thematic coding of ethnographic data• Presented research results and recommendations via peer-reviewed publications and presentations for academic and professional audiences Show less

Washington D.C. Metro Area

Designed and administered modules for the following courses:How Languages Are Learned (hybrid format)Introduction to Linguistics (in-person format)STARTALK: Understanding Proficiency (hybrid and online format)

Washington, District Of Columbia, United States

• Reviewed articles submitted for the Annual Review of Applied Linguistics journal (#1 of 181 Linguistics journals) for style and content• Managed communication with the journal publisher and invited authors• Assisted the Editor-in-Chief in planning content for upcoming issues• Prepared articles introducing each volume by synthesizing the findings of the submitted studies

Washington, District Of Columbia, United States

• Designed, organized, and implemented two expansive orientation programs each year for incoming international undergraduate (~150 students per year) and graduate students (~500 students per year)• Managed a network of international ambassadors across all graduate departments, responsible for communicating with incoming international students to ease their cultural and academic transition• Assisted International Student Advisors with immigration and administrative processing for new… Show more • Designed, organized, and implemented two expansive orientation programs each year for incoming international undergraduate (~150 students per year) and graduate students (~500 students per year)• Managed a network of international ambassadors across all graduate departments, responsible for communicating with incoming international students to ease their cultural and academic transition• Assisted International Student Advisors with immigration and administrative processing for new international students• Maintained a Language Exchange Program database of over 3,000 students• Organized panel discussions and networking activities seeking to connect students with language partners across the university• Expanded programming related to language learning abroad and intercultural (mis)communication through partnerships with language departments and Georgetown’s Initiative for Multilingual Studies Show less

Camden, Nj

• Conducted ethnographic research to understand obstacles to early course registration and timely degree completion• Presented findings to university leadership and proposed improvements to the registration system• Reformulated the system of course prerequisites and 8-semester degree templates to remove key obstacles to student retention and graduation

Greater Philadelphia Area

• Analyzed quantitative data on school district demographics and standardized test scores to identify patterns and targets for improvement• Designed interview and classroom observation protocols for use in an ethnographic investigation of the functioning of the ESL program• Conducted interviews with school teachers and administrators to identify successes and difficulties in working with a growing English language learner population• Synthesized research on best practices for… Show more • Analyzed quantitative data on school district demographics and standardized test scores to identify patterns and targets for improvement• Designed interview and classroom observation protocols for use in an ethnographic investigation of the functioning of the ESL program• Conducted interviews with school teachers and administrators to identify successes and difficulties in working with a growing English language learner population• Synthesized research on best practices for working with English learners and on dual language education• Prepared a report for district leadership with research findings and suggestions on how to improve instruction for English learners and community outreach, with a focus on introducing a dual-language program model Show less

Greater Philadelphia Area

• Coordinated weekly information sessions and promotional events for prospective students• Led campus tours to familiarize prospective students with campus facilities and resources• Processed a high volume of applications in a timely fashion to ensure comprehensive faculty review

Greater Philadelphia Area

• Assisted in drafting and maintaining the budget in line with federal grant regulations• Organized travel, housing, payment reimbursements, meetings, and other day-to-day logistical arrangements for teachers and students• Collaborated with lead instructor to design lessons for a wide range of Hindi proficiency levels and language backgrounds• Facilitated small group discussions among program participants• Evaluated the effectiveness of the program via surveys and follow-up… Show more • Assisted in drafting and maintaining the budget in line with federal grant regulations• Organized travel, housing, payment reimbursements, meetings, and other day-to-day logistical arrangements for teachers and students• Collaborated with lead instructor to design lessons for a wide range of Hindi proficiency levels and language backgrounds• Facilitated small group discussions among program participants• Evaluated the effectiveness of the program via surveys and follow-up interviews Show less

Doctor Of Philosophy - Phd, Applied Linguistics

Master Of Education - Med, International And Intercultural Communication

Bachelor Of Arts - Ba, Linguistics