Margaret Borowczyk, Ph.D. Email & Phone Number

Washington, DC, US

Arlington, Virginia, United States

Washington, District Of Columbia, United States

• Research Lead for TurboTax retention, Credit Karma tax integration, and Small Business Tax initiatives
• Conduct foundational research with small business owners to define strategy, customer targets, and the future vision for the business tax service
• Mentor cross functional partners in research best practices to elevate research acumen across the company
• Collaborate with product, design, and engineering partners to inform the long-term product vision and tactical improvements… Show more
• Collaborate with product, design, and engineering partners to inform the long-term product vision and tactical improvements across TurboTax
• Map service design improvements for tax experts to ensure seamless service delivery

Philadelphia, Pennsylvania, United States

• Led discovery and evaluative research to drive the redesign of the Xfinity Privacy Center
• Collaborated with content strategists to implement plain language guidelines for privacy policies
• Triangulated data from usability studies, survey research, and product analytics to increase confidence in recommendations
• Supported long-term company goals around improving data transparency, building trust and security into the user experience

Washington D.C. Metro Area

• Designed and scoped qualitative and quantitative research projects, including participant recruitment, sample selection, survey design, interview protocol design, and data analysis
• Led 3 research teams in literature review, data collection, data analysis, and instructional design activities
• Oversaw the work of junior researchers and collaborators, setting performance goals and providing feedback and mentoring
• Facilitated workshop activities for foreign language educators using… Show more
• Facilitated workshop activities for foreign language educators using post-its, whiteboards, and diagramming exercises to help them articulate their instructional needs, goals, and priorities
• Advised policymakers and educational institutions on strategic policy framing and implementation

Washington D.C. Metro Area

• Independently and collaboratively conducted research on best practices in second language education, language policy, and language assessment
• Employed qualitative and quantitative methodologies (e.g. ethnographies, in-depth interviews, surveys, focus groups, usability testing) to respond to stakeholders' research needs
• Conducted a 6-month ethnographic dissertation study that involved in-depth interviews with 30 stakeholders, 48 hours of in-person and virtual observation, and a… Show more
• Conducted a 6-month ethnographic dissertation study that involved in-depth interviews with 30 stakeholders, 48 hours of in-person and virtual observation, and a critical analysis of transnational education policy
• Employed Conversation Analysis to dissect the flow of naturally-occurring conversations and understand how speakers negotiate their alignments relative to each other
• Employed Interactional Sociolinguistics to analyze the ways speakers enact particular personas in conversation

• Collaborated with researchers across institutions to design and implement a mixed-methods research study into the state-level implementation of an emerging language education policy
• Conducted interviews with policymakers and administrators to gain insight into implementational choices and equity concerns around the Seal of Biliteracy policy
• Performed statistical analysis using R on state department of education data sets to model factors influencing participation in the Seal of… Show more
• Performed statistical analysis using R on state department of education data sets to model factors influencing participation in the Seal of Biliteracy initiative
• Trained and supervised a junior researcher in the transcription and thematic coding of ethnographic data
• Presented research results and recommendations via peer-reviewed publications and presentations for academic and professional audiences Show less

Washington D.C. Metro Area

Designed and administered modules for the following courses:How Languages Are Learned (hybrid format)Introduction to Linguistics (in-person format)STARTALK: Understanding Proficiency (hybrid and online format)

Washington, District Of Columbia, United States

• Reviewed articles submitted for the Annual Review of Applied Linguistics journal (#1 of 181 Linguistics journals) for style and content
• Managed communication with the journal publisher and invited authors
• Assisted the Editor-in-Chief in planning content for upcoming issues
• Prepared articles introducing each volume by synthesizing the findings of the submitted studies

Washington, District Of Columbia, United States

• Designed, organized, and implemented two expansive orientation programs each year for incoming international undergraduate (~150 students per year) and graduate students (~500 students per year)
• Managed a network of international ambassadors across all graduate departments, responsible for communicating with incoming international students to ease their cultural and academic transition
• Assisted International Student Advisors with immigration and administrative processing for new… Show more
• Assisted International Student Advisors with immigration and administrative processing for new international students
• Maintained a Language Exchange Program database of over 3,000 students
• Organized panel discussions and networking activities seeking to connect students with language partners across the university

Camden, NJ

• Conducted ethnographic research to understand obstacles to early course registration and timely degree completion
• Presented findings to university leadership and proposed improvements to the registration system
• Reformulated the system of course prerequisites and 8-semester degree templates to remove key obstacles to student retention and graduation

Greater Philadelphia Area

• Analyzed quantitative data on school district demographics and standardized test scores to identify patterns and targets for improvement
• Designed interview and classroom observation protocols for use in an ethnographic investigation of the functioning of the ESL program
• Conducted interviews with school teachers and administrators to identify successes and difficulties in working with a growing English language learner population
• Synthesized research on best practices for… Show more
• Synthesized research on best practices for working with English learners and on dual language education
• Prepared a report for district leadership with research findings and suggestions on how to improve instruction for English learners and community outreach, with a focus on introducing a dual-language program model Show.

Greater Philadelphia Area

• Coordinated weekly information sessions and promotional events for prospective students
• Led campus tours to familiarize prospective students with campus facilities and resources
• Processed a high volume of applications in a timely fashion to ensure comprehensive faculty review

Greater Philadelphia Area

• Assisted in drafting and maintaining the budget in line with federal grant regulations
• Organized travel, housing, payment reimbursements, meetings, and other day-to-day logistical arrangements for teachers and students
• Collaborated with lead instructor to design lessons for a wide range of Hindi proficiency levels and language backgrounds
• Facilitated small group discussions among program participants
• Evaluated the effectiveness of the program via surveys and follow-up… Show more
• Evaluated the effectiveness of the program via surveys and follow-up interviews Show less

Doctor Of Philosophy - Phd, Applied Linguistics

Master Of Education - Med, International And Intercultural Communication

Bachelor Of Arts - Ba, Linguistics