Margaret Hoffman Email & Phone Number

Madison, Wi, Us

Remote

- Grow the Client Services department, developing new processes and best practices.- Mentor a team of account and project managers, guiding strategy development and execution across multiple services.- Collaborate with department heads to identify opportunities for innovation and improve processes.- Contribute to the development of new service offerings, expanding agency capabilities and boosting revenue.- Lead the Client Services team, prioritizing client satisfaction, retention, and managing complex relationships.

- Oversaw strategy across paid media, SEO, web development,marketing operations, brand and content service lines.- Maintained strong client relationships through regular communication, project updates, and strategic consultations.- Served as the primary client contact, fostering strong client relationships through proactive problem-solving.- Developed customized marketing strategies that achieved client goals, driving satisfaction and retention.- Ensured timely, on-budget project execution using resourcefulness, organization, and project management skills.- Analyzed campaign data and leverage insights to increase qualified leads by 43% for one client.

- Created and executed multi-channel paid media strategies, achieving a 930% increase in qualified opportunities.- Managed strategic campaigns across Facebook, Google Ads, Microsoft, LinkedIn, 6sense and Youtube.- Oversaw high-budget accounts with media spends exceeding $1M.- Leveraged data analytics and market insights to optimize audience segmentation, targeting, and messaging.- Translated complex data into actionable insights that informed strategic decisions.

- Simplified complex industry topics into monthly blog content, effectively driving audience engagement. - Cultivated positive relationships with clients, surpassing business objectives and garnering 10/10 CSAT scores.- Led training on new skills and processes, building the team’s digital marketing and client management capabilities.

Bloomington, Indiana, United States

Bloomington, Indiana Area

Lafayette, Indiana Area

-Succeeded in winning a 7 point majority Democratic vote in Tippecanoe county, effectively turning Tippecanoe “blue” for the first time in two decades. -Organized, recruited for, and led daily volunteer staffed events, resulting in the contact of over 50,000 voters during a 6 month period. -Managed relationships with over 300 unique volunteers to facilitate their recurring commitment to electing Democratic candidates. -Recruited and trained two autonomous volunteer-leader teams to facilitate a large-scale canvass, resulting in over 8,000 doors knocked within a 4 day time-frame. -Reached volunteers utilizing a variety of tools including phone calls, email newsletters, social media, and mass texting platforms.

Bachelor’S Degree, Anthropology And International Studies With A Minor In Business, 2018 Graduate

Activities and Societies: Forest Residence Hall Learning Community Leadership Council - Center of Excellence for Women in Technology.

Study Abroad In Rabat, Morocco, Human Rights And Multiculturalism Program

-Lived with a host family, communicating solely in French and the Moroccan Dialect of Arabic. -Generated and presented a self-driven.