· Directed staff to deliver outstanding guest experiences, coaching on effective upselling & prioritizing customer needs.· Conducted comprehensive employee training to optimize service quality & sales performance.· Implemented strategic staff placement & recognition programs to enhance team productivity & morale.· Orchestrated employee schedules to maximize operational efficiency & ensure adherence to safety standards.· Spearheaded recruitment efforts, overseeing onboarding & continuous development of front-line staff.· Analyzed sales data to inform staffing decisions & meet financial targets.· Managed end-of-day financial reporting & inventory control process

· Increased signature drink sales by ensuring consistently made to company specifications· Diligently educate servers and other bartending staff on ABC laws expanding past checking identification to verify the age of the guest.· Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes and ABC Law in the Commonwealth of Virginia· Worked with daytime counterpart to reduce liquor costs· Improved & increased cleaning practices behind the bar· Balance the cash register at the start and close of each shift· Built an ongoing rapport with guest to better learn & anticipate their needs· Made a continual effort to make every return guest feel recognized & appreciated

· Coordinator for the Transportation Safety Administration (TSA), drug & alcohol testing programs in accordance with the DOT Order 3910.1D, DOT Drug and Alcohol Testing Guide, Executive Order 12564, Omnibus Transportation Employee Testing Act, and the Health and Human Service Mandatory Guidelines for Federal Workplace Drug Testing Programs.· Reported to Contract Officer Representative (COR) to manage operations of inquires & deliverables. · Prepared responses to inquires from union representatives, & employees on (EBT) testing procedures and policies.· Train Drug Program Liaison (DPL) and Site Coordinators (SC) on procedures & policy for successfully administering drug & alcohol testing at airports or divisions within TSA.· Monitored DLP/SC’s & collection contractor’s performance. Provided vocational assistance to supervisors, upper-level management & employees on the departments testing program procedures.· Point of contact (POC) for the Medical Review Officer (MRO) regarding drug & alcohol test results. · Coordinated Employee Assistance Program (EAP) for employees enrolled in the follow-up program as part of their rehabilitation or last chance agreement. · Maintained monthly statistical reports in Excel to account for random, reasonable suspicion, follow-up, pre-employment & post-accident drug & alcohol tests.· Perform quality assurance checks of the federal Custody & Control Forms (CCF) and Breath Alcohol Testing Forms (BATF) to ensure all necessary information was correct for legal documentation as needed for hearing or employment review boards. · Provided documentation in response to drug & alcohol testing policy & procedure inquiries for legal hearings & case information requests. · Performs various other duties as assigned.

· Worked to empower each staff members to create exceptional guest experiences.· Monitored daily booking information to better anticipate evening covers & potential peak hours.· Helped to create daily drink specials highlighting individual staff members creativity as well as a sales tool to help manage excess inventory & minimize wasted product.· Worked with staff on prioritizing guests' needs while still exploring ways to increase sales by creating visual display & using subtle upselling techniques· Worked with staff members to identify individual strength & weakness, adjusting placement of individuals when needed to maximize productivity.· Worked with upper management to create weekly staff schedules & process payroll.· Executed daily wine, liquor & beer orders, adjusting in response to anticipated business.

· Increased signature drink sales by ensuring consistently made to company specifications· Diligently educate servers and other bartending staff on ABC laws expanding past checking identification to verify the age of the guest.· Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes and ABC Law in the Commonwealth of Virginia· Worked with daytime counterpart to reduce liquor costs· Improved & increased cleaning practices behind the bar· Balance the cash register at the start and close of each shift· Built an ongoing rapport with guest to better learn & anticipate their needs· Made a continual effort to make every return guest feel recognized & appreciated

• Coordinate room reservations for 20 rooms in two facilities. • Complete daily schedule of facility events and ensure all rooms are prepared for events. • Create/update televised Powerpoint presentation of all events. • Complete new resident orientations; create member card, assign visitor passes, gate transponders, and clubhouse account numbers.

•Submitted monthly reports & briefs for Board of Directors monthly meeting & community Annual meeting.•Worked with Covenants Committee to finalize & publish revisions of the communities Design Guidelines,•Reorganized home inspection schedule based on location to better facilitate completion within the calendar year.•Prioritize workload, to better meet deadlines in preparation for conducting meetings•Created a database of sample applications for homeowners to use as visual guidelines for Covenants Applications to be compiled and submitted for committee review.•Utilized written & oral communication skills between Board of Directors, Committees & residents to help improved transparency •Complete over 2,000+ inspections annually & process 5,000+ documents annually to ensure property files were kept up to date and organized.•Worked with legal counsel when required to help with on site information needed for any legal action involving covenants. As well as appearing in court when required to represent the Association to help resolve pending violations.