Margaret Wright Email & Phone Number

• Collaborative & Innovative Approach to Leadership and Problem Solving• Change Leader• Project Management & Prioritization• Policy and Business Process Review & Development• 10+ Years of Compliance Management• Experience Leading Remote Teams• Some Experience with Agile Methodologies• Impeccable Organizational Skills & Attention to Detail• High Integrity Team Player• Ability to Apply Effective Change Management Principles• High EQ• Excellent… Show more • Collaborative & Innovative Approach to Leadership and Problem Solving• Change Leader• Project Management & Prioritization• Policy and Business Process Review & Development• 10+ Years of Compliance Management• Experience Leading Remote Teams• Some Experience with Agile Methodologies• Impeccable Organizational Skills & Attention to Detail• High Integrity Team Player• Ability to Apply Effective Change Management Principles• High EQ• Excellent Presentation, Written & Verbal Skills• Customer-Centered Design• KPI Analysis & Oversight• Currently providing collaborative leadership to a remote team of subject matter experts located throughout Montana on a complex project to develop and implement a web-based case management system to replace a legacy system used by the Montana Department of Labor and Industry employment counselors and case managers, and other state partners• Acted as the main liaison between Montana’s Workforce Services Division (WSD) and the Unemployment Insurance (UI) Division during the COVID pandemic which required establishment of critical and clear lines of communication between divisions to quickly implement federal UI programs as they were signed into law; led various WSD teams to translate those regulations into business processes for front line staff working with UI claimants• Responding to a need for a tool to help staff gather more in-depth, federally required data from customers, created a robust client intake process that provided a framework for staff to turn the interaction into a conversation while still recording the needed data; provided training to statewide staff on this and other policy and business process changes• Created processes that allow public facing line staff throughout the state to adjust quickly to new and changing statewide programs while increasing the quality of services provided to customers. Show less

Los Angeles, California, United States

• Directed and coordinated day-to-day operations of a financial services business with annual revenue of more than $5 million• Supervised over 100 on-site employees, independent sales agents, and regional sales staff including performance evaluations, development and monitoring of corrective action plans and enforcement of disciplinary actions• Mentored and provided guidance, training and technical assistance to management, sales, and office staff• Provided oversight of more than… Show more • Directed and coordinated day-to-day operations of a financial services business with annual revenue of more than $5 million• Supervised over 100 on-site employees, independent sales agents, and regional sales staff including performance evaluations, development and monitoring of corrective action plans and enforcement of disciplinary actions• Mentored and provided guidance, training and technical assistance to management, sales, and office staff• Provided oversight of more than 90 regional offices by conducting periodic internal reviews and audits to ensure that compliant processes and procedures were in place• Negotiated resolutions to differences between regional office leadership and independent sales agents• Acted as company’s representative during federal and state audits• Advised regional offices of corrective actions needed and provided periodic follow-up reviews• Consulted with regional offices to assist them in analyzing and improving their internal processes• Responsible for timely and accurate incident management and reporting Show less