Customer Service or Service Delivery Project Manager with 10+ years of experience in the Information Technology, specializing in data replication infrastructure and service management. Known for fostering strong cross-functional relationships, both internally and externally to drive efficient project delivery and high standards of customer satisfaction.Customer Service | Service DeliveryEmail: margekelly42@gmail.comAbility to deliver efficient project coordination and technical support through a solid foundation in IT service management, and project tracking, with a focus on optimizing service delivery. Skilled in managing project documentation, tracking progress, and ensuring communication flow across teams, bringing a proactive approach to meeting deadlines and maintaining high standards of quality.Builds strong customer relationships by understanding the unique business environment of each client, ensuring seamless service delivery and uninterrupted operations. Demonstrated effective teamwork and collaboration skills, working closely with colleagues and customers to successfully execute service and installation projects.CORE COMPETENCIESo Customer Serviceo Project Coordinationo Technical Supporto IT Service Managemento Change Managemento Strategic Planningo Client & Team Communicationo Analytical & Problem Solvingo Organizational & Prioritization Skillso Cross-Functional Team Leadership & CollaborationACCOMPLISHMENTSo Managed the development of new data centers for 50 Mainframe zCloud clients by collaborating with data center owners to ensure timely shipment of equipment, secure power sources, and complete cabling while enhancing the deployment efficiency.o Collaborated with 4 telco vendors and 2 network providers to establish a robust connectivity framework, enhancing data replication capabilities across 7 sites, This enabled real-time data access in support of the customer's disaster recovery posture.o Coordinated all the new client requests between delivery center operations and the recovery center that accounted for over $4M of revenue.Please contact me at 845-774-5713 with any customer service or service delivery opportunities in your organization.
