• Ensure proper and safe packaging of customer orders using pharmacy and shipping systems• Successfully purchasing, shipping, and receiving pharmaceutical and medical supply items• Provides excellent and quick customer service by fulfilling customer's phone, online, and in-store orders in a very efficient and timely manner• Assisting in maintaining inventories of medical supplies and ostomy items • Processing medical billing information and third-party payers• Basic merchandising tasks such as stocking, product facing, arranging price tags, and shelf labeling• Assessing ostomy, compression garments, and medical supply prescriptions for completeness• Enter patient's information and prescriptions in the Kroll system About Macdonald’s Prescriptions:Macdonald’s Prescriptions & Medical Supplies prides itself on delivering the very finest in pharmaceutical care and providing our customers with the best possible service since 1926. They are an established community pharmacy that has never lost sight of the original pharmaceutical practices – private consultations, and compounding.

• Open and distribute papers and other authorized materials to candidates• Utilized great communication skills to make announcements during examinations• Guarantee that exams are carried out according to the Exams Code of Conduct• Actively invigilate throughout the examination to ensure no cheating occurs• Manage interruptions and solve candidate problems without disruptionAbout IDP Education:IDP is a global leader in international education services. Operating for close to 50 years, creating a huge network of opportunities with offices in over 30 countries as well as helping international students study overseas. IDP is a proud co-owner of the high-stakes language test, IELTS.

• Sourcing and communicating with suppliers for materials, goods, products, and services for the company and negotiating the best and most cost-effective contracts and deals• Performing product inventory• Re-ordering supplies and stocks as necessary• Overseeing the overall production of goods• Updating and maintaining records of all expenses, orders, payments, and received stocks in Quickbooks• Issuing estimates, purchase orders, and invoices to clients and suppliers• Scheduling deliveries to assure products orders are shipped out in a timely manner• Ensuring all stock boxes are replenished accordingly

· Supporting the team in developing a world-class system of support to produce outstanding customer care· Maintaining a high level of customer service by developing techniques to improve response resolution, manage customer perceptions and build strong relationships· Engaging with our customers using a variety of communication platforms including Phone Calls, Live Chat, Email, and Social tools regarding sales support, order status, or other questions/concerns· Processing refunds, adjustments, order edits, etc.· Maintaining a high level of customer service by developing techniques to improve (first) call/response resolution, manage customer perceptions and build strong relationships· De-escalating issues by providing solutions while maintaining professionalism, courtesy, empathy, and a sense of urgency· Owning and effectively managing resolution of escalations, including shipping compliance, tracking, damages, and freight claims· Under the direction of the Team Leads and Senior Manager of Customer Care, performing/completing other additional projects, duties, and assignments as required and/or by request

· Developed expert-level product knowledge by exceeding personal sales target that resulted in 50% increase for three consecutive months· Ensuring strategic placement of products by organizing racks and shelves and maintaining attractive store visuals appeal that resulted in an increase of customer purchases by 40%· Provided outstanding customer service by assisting customers which resulted in receiving a 96% score in customer feedback surveys· Assisted an average of 40 customers per day in finding and selecting clothes and bags by providing recommendations which have generated a total of $60K additional store revenue for the last three monthsAbout Tapestry Inc.:Kate Spade New York is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

· Wrote over 30 Facebook and Instagram posts every week using Postaplan resulting in an increased level of engagement by 60% within 3 months· Improved Marketing strategies and campaigns by collating and summarizing data from over 2000 consumers as a way of increasing the brand awareness· Collated and summarized over 1000 comprehensive consumer data using Microsoft Excel resulting in an increase in the list of marketing leads by 70%· Analyzed online trends by tracking over 20 social media pages weekly and creating relevant posts leading to an increase of online engagement by 90%· Aligned the company’s marketing collaterals by editing over 30 photos in a month using Canva resulting in an increase of page insights by 40%· Provided outstanding customer service to over 100 customers per day by resolving their complaints on comments and messages leading to an increase of Facebook followers by 50%Brands that I've worked with:Black Scoop Cafe, Infinitea, Babor Philippines, Rubbermaid Philippines, Restaurant Depot Philippines, Plains and Prints, Secosana Bags, Next Jeans Philippines, Pan de Manila, Farinas Ilocos Empanada, Latch Media Group, Livewir3 Communications

· Curated and managed relevant and engaging content to be published on the client’s Facebook, Twitter, and Instagram accounts that resulted in a 40% increase in online exposure.· Spearhead the design of a total of 70+ promotional advertisements, brochures, flyers, that stimulated the awareness of upcoming events resulting in an increase of brand exposure by 60%· Tracked engagements through social media contests and promos by monitoring all entries that encouraged 80% additional customer participation.· Assisted in client events by distributing press releases to the media guests which resulted in an 80% increase in brand exposure in newspapers and magazines· Compiled the clients’ exposures in both printed and online media publications by arranging it in file folders which helped in the brand’s organization and efficiency when measuring marketing campaign results by 60%About PerkComm:PerkComm is an advertising and Public Relations company that believes that the most effective campaigns are born from great collaborations. Between agency and client. Between creativity and strategy. Between the art and the sell.http://perkcomm.com

· Resolved customers’ complaints by identifying problems and taking appropriate corrective action that increased client retention ratio by 60%· Persuaded customers to reconsider the cancellation of a large order amounting from $1000-$4,500 by providing deep insight into the product which resulted in an increase in revenue by 30%· Suggested a new tactic to persuade canceling customers to stay with the company by showing excellent product knowledge resulting in a 30% decrease in cancellations· Handled 90+ calls daily with superior excellence by addressing customer concerns as quickly as possible resulting in an increase in employee productivity by 50%· Developed highly empathetic client relationships and earned reputations by exceeding service standard goals that resulted in a 90% performance rate.About ePerformax:ePerformax is a high-performing contact center & BPO that provides world-class, omnichannel service and support to a select group of Fortune 1000 companies and their customers. It has strategically expanded its client base and now proudly employs over 6,500 team members at three operating locations and one provincial recruiting and training center.