· Lead point of contact, liaison between clients, internal teams, and vendors· Forecasted, analyzed account metrics, and generated progress reports· Assisted clients through email, phone, on-line presentations, and in person· Collaborated with sales team to onboard, integrate, and train new clients· Maximized and negotiated contract agreements increasing profits for both sides· Monitored and analyzed customer usage of products, including managing client’s inventory· Continuously proposed solutions to meet objectives, strengthening customer satisfaction· Created and fostered relationships with clients, exceeded their expectations, adverting competitors· Coordinated all correspondence, invoicing, and delivered day to day exceptional client service · Assisted and upsold new products by sharing new product information to existing clients· Developed an effective return and restocking program benefitting clients, GM and vendors

· Responsible for end-to-end hiring process· Ensured compliance with federal, state, and in-house regulatory requirements· Presented all medical staff credentials to the board of directors for privileging· Educated staff on compensation, benefits, and other facets of employment· Developed and implemented HR strategies and initiatives aligned with the organization· Assessed training needs and administered employee training programs· Managed performance evaluation systems· Maintained pay plan and benefits programs· Managed employee morale and relationships to ensure a positive working environment

Administered background checks, drug screening fingerprinting processes, verification of certifications, reference checking.Coordinated with hiring managers of prospective employees.Administered HR Policies and Procedures ensuring understanding.Administered compensation and benefits ensuring compliance with company policy and federal guidelines.Handled employee grievances, complaints, and disputes.Prepared, submitted, and distributed payroll.

Conducted New Employee Orientation.Developed Job Descriptions for plant positions.Monitored Performance Evaluations.Assisted in evaluation of reports, decisions, and results of departmental goals.Oversaw all random drug screenings and DOT's.Handled all Worker's Comp Claims and LOA's.Developed the Annual Operating Budget and reported on all variances, usually coming under budget.Approval of Purchase Orders under $10,000.Negotiated all bids and ensured compliance by the vendors.