Margaret Hane, Pmp Email & Phone Number

Baltimore, Md, Us

Increased client satisfaction by analyzing client experience and implementingprocess changesCreated an in-depth training program for clients and employeesFacilitated meetings with key product leaders and stakeholders to ensure userexperience remained positive.Developed strong professional relationships to mitigate roadblocks and clientissues.Monitored work and addressed deficiencies to resolve problems.Prioritized and escalated critical operational tasks, executed project work plansand revised to meet changing needs and requirements.Collaborated with management and clients to meet specs and best practices andconfirm adherence to branding, technical and client-specific guidelines.Mentored and coached project management resources and others to increaseunderstanding of methodology, tools and capabilities.Kept team members on track with regular in-person or remote meetings.Directed project resources to accomplish project tasks and maintain control overprojects.

Led project planning and development, quality control, and final review to controlmilestones and deliverablesImplemented over 25 databases and executed over 35 upgrades for nonprofitsacross the continent with an avg CPI > 1Trained and mentored team on project management and low-code applicationPresented project status updates to customers and collected feedback for review.Coached and mentored team members to inspire highest contribution throughtalent acknowledgment.Developed methods to analyze project management and project delivery risksTracked execution of key milestones, documenting potential issues or roadblocks.Evaluated data and analysed ROI to measure success of programs and projects.Interacted with clients throughout projects to present updates, incorporatefeedback and redirect concernsPrepared overall project plan and controlled delivery of individual elements.Led strategic decision-making in situations with limited information and tight timeconstraints.

Developed complex formulas for analyzing different types of data.Troubleshot and resolved problems with data collection, analysis, or reporting.Generated reports for team members and external access to specific data.Modified existing databases and database management systems.

Greater Pittsburgh Area

Facilitated planning meetings using a progressive lens and a focus on creatingsafe spaces representative of the communityRaised over $75,000 annually with online giving days and expanded givingprogram increasing revenue 100%Conducted research to identify goals, net worth and charitable donation historyrelated to potential donors, potential investors and general donor markets.Maximized participation and contributions while minimizing costs by devising andimplementing fundraising activity plans.Monitored budgets, expense reports and other financial data related tofundraising.Planning and executing fundraising plan for million dollar operating budgetRevamping and maintaining various fundraising programsWorking with a variety of board committees to strategize fundraising initiativesCreating new policies and procedures for data recording, donor recognition, and accountingWriting and designing content for print, social media, email, and website postingsManaging relations with donors and supportersA part of small team auditing and revamping online communication plan and calendarMaintaining donor databaseOverseeing all aspects of twice yearly written donor appeal

Greater Pittsburgh Area

Telefundraising for multiple progressive, humanitarian, and political organizationsExperience using automatic dialers

Greater Pittsburgh Area

Executing door-to-door election research Discussing political and labor related issues with the publicPromoted to Manager September – November 2016Setting up and organizing daily tasks for the crewHelping inspire staff to be positive, progressive and professional in the workplaceDriving and coordinating transportation logistics for my crew of the day Acting as liaison between staff and canvass director

Greater Pittsburgh Area

Took orders and handled register dutiesCleaned and maintained store frontPreformed opening and closing tasksDelivered and set up catering ordersCreated displays and signs

Greater Pittsburgh Area

Assisting in payroll and keeping track of tips and bonuses.Responsible for the organization of workspace and stock. Training new servers and creating new employee profiles.Coordinating and maintaining all aspects of catering orders.

Greater Pittsburgh Area

Telephoning members with updates from the organization. Inspiring members to get involved with letter-writing campaigns. Phone-based fundraising ranging from $10 - $2,000. Performing some customer service and office duties. Promoted to trainer December 2012 - July 2014 Performing some managerial duties Executing interviews and hiring decisions Training new hires Managing dynamic and mood of the office Creatively solving problems throughout the office

Garners, Pa

Assisted with small pack line to include inventory control, product preparation, small pack assembly and fill, compliance monitoring and follow up. Responsible for assisting other staff members with the organization of the small pack line. Assisted with product sample preparation, including sample cards, brochures and inventory control. Assisted with the preparation of Word documents and Excel spreadsheets for analysis to ensure quality control and compliance with set standards. Other duties included filing, faxing, scanning and shredding. Participated in organization of office supplies and sample inventory.

Bachelor’S Degree, Urban Studies: Community Organizing Concentration, Mathematics Certificate, A

Experience with fundraising, grant writing, survey research, interviewing, research and article writing, and problem solving.

Advertising, A

Activities and Societies: Campus Activities Board Honors SocietyExperience with graphic design and event planning.