www.BHCLD.comFor the past 21 years, I have performed as a de facto CEO, trusted advisor, public speaker, and change agent leading organizational development, performance turn-arounds, and improvement initiatives for organizations across diverse industries. Key Engagements: Sheppard Pratt Health System, Inc., 2 Years Provided consultation to Senior Executive of Outpatient Services and COO on improvement recommendations for underperforming outpatient service lines, compliance, and staffing issues. • Obtained state licensure approval, accreditation, and reversed CMS reimbursement denials by 87%; returned service lines to profitability through strategic, efficient restructuring and by delivering training to meet 3rd-party payer reimbursement requirements. National Oceanic Atmospheric Administration, NOAA, 3 Years Hired by Chief of Workforce Management and Chief Administrative Officer to conduct in-depth gap analysis, culture assessment, and deliver 360 degree feedback evaluations, leadership coaching, strategic planning sessions, and leadership team building. • Identified barriers to performance and opportunities for service delivery improvements. State of Maryland, Department of Health & Mental Hygiene, 3 Years Retained by Director of Mental Hygiene Administration to serve as spokesperson for all outpatient clinics in State of Maryland regarding change in reimbursement system from grant funding to fee for service. • Established best practices and developed new policies, procedures, and protocol to transition State of Maryland to this new, complicated funding system.West Tennessee Healthcare System, 3 YearsRetained by the COO and SVP of Quality Improvement to address regulatory compliance issues and offer recommendations for behavioral health service line for this 5-hospital system.• Closed existing service lines and developed and launched new ones; retrained staff to maximize resources; minimized liability issues with 3rd-party payers.

Contracted by President/CEO & COO over a period of five years to conduct gap analysis for Maryland and Virginia service lines across culture, performance, quality, and regulatory compliance. Coached executives and senior managers in organizational quality and performance training. Developed and delivered organization-wide performance improvement training (CQI). Revised organizational policies and re-wrote clinical protocols to comply with updated mental health licensure regulations in Virginia and in Maryland.