Marge Smith Email & Phone Number

New Jersey, United States

ASD Healthcare - Naperville, IL

Did you get your Flu Shot??

Carol Stream, IL

Clerical & Administrative Assistant to Vice PresidentDrug Recalls - Collaboration & FDA Required NotificationsNew Account Set UpsData & Account Changes CoordinationReturn Authorization ManagementCredits / Debits Requests Short Order Report Updates to TeamDrop Ship Report Updates to TeamCreated / Coordinated Item Usage Requests to BuyersSpecialty Medication.

Chicago Suburbs

Assisted with Data Entry, making outbound calls to customers. Created excel spreadsheets and templatesAchieved level of “Proven Performer” through positive feedback from clientsReviewed data for accuracy in quality control departmentResponsible for checking layout images for proper merchandising of productManaged the completion of work orders

Chicago

Composed over 1000 Functional/Regression and Smoke test cases for testing of 4 new websites.Implemented testing scripts, browser assignment, coordination of testing projectsDaily distribution of new orders/registration reports. Updating daily sales for new websites, SAP and ePro totals.

Chicago, IL

Maintained licensing files and folders for over 150 licenseesScanned and organized all legal documents pertaining to licenseesCreated invoices for Royalties, Advertising Pool and misc as neededImput required contract data into new licensing database – Contact Names, Address, Samples, Dates,Ad Expenditures, Ad Pool, Categories, Territories & Properties

Chicago Il

eCommerceVisually merchandised two online catalogs to ensure organization and ease of use for customers. (Adding, categorizing, sorting, organizing and proofing)Created cross-sells, upsells and daily specials.Trained 3rd party call-center on all promotionsIntensive phone monitoring of agents to assure customer satisfactionCreated daily test orders online.

Chicago, IL

eCommerceCreated and executed purchase orders based on new items and back-orders.Maintained & managed inventory levels based on active, obsolete and sales.Worked closely with vendor to maintain inventory turns. Liason between merchandising and 3rd party call-center & fulfillment center

Chicago, IL

eCommerceAssisted with the management of new and existing product.Set-up, organization and maintenance of items and product samples.Worked closely with outside call center for agent training and customer feedback.

Itasca, IL

Created training materials and trained new and existing customer service employees in a class room environment for four online and print catalogs.Audited work of order entry, customer service, mailroom and warehouse employees.

Itasca, IL

Received customers' returned orders for processing, credited and exchanged as needed for four online and print catalogs.Investigated and monitored returns to define trends.Worked with the call center and warehouse to eliminate unnecessary returns.

Itasca, IL

Received customer requests for placing orders via phone, email, mail and fax for four online & print catalogs.Processed orders for product, handled customers' requests via phone, mail and email.Safety CommitteeSuggestion Team

Lombard, Illinois, United States

Processed directory assistance (411) calls for residential, business and government requestsQWOL (Quality Work Life) team.

Education record

Misc courses: Dealing with Difficult Behavior, Word Power Microsoft Office, Order Power, AS/400 Software and Demandware Business Manager

Education record

Involved in Math Club, Student Council, Choir and Stage Crew.