Margie Smithe Phr, Ms Email & Phone Number

Northbrook, Il, Us

Northbrook, Il, Us

Collaborate on strategic insights in support of advancing Allstate’s diversity and inclusion efforts and proactively influence the integration of systematic inclusiveness into organizational practices

Northbrook, Il, Us

Northbrook, Il, Us

Analyze, manage and resolve complex cases to identify root causes and remediate swiftly while identifying trends and challenges in need of additional attention Provide consultative and counseling support for defined processes to fellow human resource professionals, managers, employees and vendors on all company policy and procedures Handle complex situations under strict time constraints Build and sustain strong relationships within AskHR, with COE’s, vendors and other HR professionalsProvide coaching, counseling and guidance to all levels to walk them through multi-step issues through to resolutionRefine and provide training in several areas to AskHR new hires, Allstate managers and Allstate timekeepersProvide highly technical troubleshooting and coordination of resolution with multiple parties using multiple technological resources including SAP

Evanston, Il, Us

Placed customer/patient satisfaction at the top of responsibilitiesIncreased scheduling efficiency by 30 percent to maximize use of physicians time, operating room availability and patient satisfactionDeconstructed surgery scheduling work flow to streamline procedures and increase efficiencyResolved customer complaints and inquiries in highly stressed, face to face situationsFront line contact for all surgery schedule related inquiries from patients, physicians and hospital surgical scheduling staff in fast paced environmentResolved conflicts amongst team members quicklyAnalyzed and presented monthly productivity data to physiciansSupported front line employees and management to resolve staffing issues during transition from private practice to corporate medical group

Madison, Nj, Us

Negotiated successful real estate sales transactions for both parties in extremely competitive market Closed difficult sales by knowing the requirements of buyers and sellers Set selling price for property listings by examining property and conducting complete market analysis. Suggested property improvements for enhancing sale-ability Interacting with other agents/brokers, mortgage brokers, appraisers, inspectors, and staff

Glenview, Illinois, Us

Co-lead high school male social skills groupBrainstorm activities with members and co-leaders for upcoming sessionsProvide social-emotional, home life and relationship counseling interventions as needed

Glenview, Il, Us

• Managed case load of high school students• Identified serious emotional, addiction and academic issues, conducted crisis interventions• Developed counseling curriculum: facilitated classroom presentations and workshops• Analyzed data, developed and facilitated individual and small group interventions for ELL students, led psycho-social small group intervention weekly to address issues specific to their transition* Coordinated and co-led student and family sessions involving social work, deans, faculty, and administrators* Implemented study strategies and made outside counseling referrals while collaborating to gain support from faculty and administrators* Drafted letters of recommendation and directed college application process while counseling using Naviance, Docufide, School Logic and SASI * Contributed to collaborative IEP and ARTIC meetings with students, family members, deans,faculty, school social workers and psychologists * Tabulated and analyzed data to determine need for individual and group intervention

* Increased membership by over 200% during my 2 year term* Facilitated bi-monthly board meetings* Planned and arranged educational seminars and guest speakers while providing continuing educational credit for attendees* Published yearly welcome newsletter and updates to membership

Northbrook, Illinois, Us

• Fielded customer inquiries, scheduled deliveries and resolved problems in a fast paced, high-volume environment• Increased new business for catering division by analyzing historic sales data to target inactive clients for prospecting sales calls • Ensured order accuracy for catalog and catering orders and invoicing

Park Ridge, Illinois, Us

• Liaison between patients, families, emergency room and registration department• Interacted with bed assignment department and floor charge nurses to ensure accurate patient assignment• Completed all required documentation during registration process• Provided comfort and reassurance for patient and family

• Trained and supervised clerical and marketing research staff focused on productivity and efficiency while resolving human resource and personnel issues• Interacted with customers, sales representatives, suppliers, upper management and other customer service employees to increase the department’s efficiency and productivity• Responsible for integrity of all customer information entered by staff into the database for billing, customer service and tracking purposes• Designed and interpreted spreadsheets to increase employee accountability and productivity• Analyzed and presented research findings to key marketing department personnel

• Sold furniture in family business since high school• Trained and supervised sales and warehouse staff during expansion period • Documented first operations manual, designed first-ever post purchase customer satisfaction survey • Managed merchandise buying and floor design for stores during expansion period• Established formal salary review and performance appraisal system and schedule • Responsible for management and calculation of payroll/commission

* Assured order processing in a timely fashion• Trained and supervised customer service and billing staff transition from manual to automated operations• Supervised customer service and billing department with responsibility for as many as 17 employees while resolving all human resource/staffing issues• Deconstructed departmental work flows to streamline procedures and increase departmental efficiency and productivity• Designed and implemented new tracking procedures to more accurately measure employee and departmental productivity

M.S, Counseling

Ba, Communications

Communications