Margo Cook Email and Phone Number

IT Director of Change Management• Engaged with many areas within the organization to align key stakeholders, increase awareness of various change initiatives and drive business results• Influencing key stakeholders without direct authority• Developed new release process in Jira to increase tracking and introduce code and security reviews• Managed change deployments and communicated outages and impacts to clients using Sales Force• Utilized the change management process and… Show more IT Director of Change Management• Engaged with many areas within the organization to align key stakeholders, increase awareness of various change initiatives and drive business results• Influencing key stakeholders without direct authority• Developed new release process in Jira to increase tracking and introduce code and security reviews• Managed change deployments and communicated outages and impacts to clients using Sales Force• Utilized the change management process and toolkit, identified stakeholders, impacts and developed change mitigation strategies and tools• Facilitated the development of Change Management Plans• Reported change metrics for SOC2 audits Show less

• Employee recognition award for managing releases and testing of federally mandated CFPB project from January, 2014 to October, 2015• Point of contact for highly visible external clients and management of release deliverables• Developed automated release process using MS Team Foundation Server Release Manager and PowerShell• Architected automated component testing to reduce manual errors• Reported on release and testing metrics for security audits• Designed database release… Show more • Employee recognition award for managing releases and testing of federally mandated CFPB project from January, 2014 to October, 2015• Point of contact for highly visible external clients and management of release deliverables• Developed automated release process using MS Team Foundation Server Release Manager and PowerShell• Architected automated component testing to reduce manual errors• Reported on release and testing metrics for security audits• Designed database release validation process using Apex SQL Diff and Data Diff • Updated interviewing strategies and new hire onboarding practices • Coordinated stress test of client applications using automated test scripts• Managed disaster recovery fail over test with clients• Redesigned release process in Serena BPM system to achieve faster throughput and better visibility Show less

• Employee recognition award for implementing optical data recognition platform in multi-data center environments in October, 2014 • Member of ITIL Normal and Emergency Change Management Boards• Implemented improved testing scripts and repositories to increase accuracy of quality assurance efforts• Collaborated on ITIL Change Management guidelines to facilitate accountability and minimize risk• Cross-trained QA Testers for Release Manager Role to streamline release process and… Show more • Employee recognition award for implementing optical data recognition platform in multi-data center environments in October, 2014 • Member of ITIL Normal and Emergency Change Management Boards• Implemented improved testing scripts and repositories to increase accuracy of quality assurance efforts• Collaborated on ITIL Change Management guidelines to facilitate accountability and minimize risk• Cross-trained QA Testers for Release Manager Role to streamline release process and decrease costs• Attended company leadership training and organized team-building events• Implemented an Agile release process to improve deployment deadlines• Designed application version report to confirm software is deployed successfully• Developed uniform release and testing process in Serena BPM Show less

• Coordinated 20 releases per day, and streamlined release processes to decrease client impact• Evaluated releases and held lessons learned sessions to improve deployment process• Developed release plans for multi-application deployments to prevent installation errors• Oversaw weekly IT Release meetings to facilitate smooth changes• Maintained a release repository, such as build and release procedures, dependencies, notification lists, and release windows for all applications… Show more • Coordinated 20 releases per day, and streamlined release processes to decrease client impact• Evaluated releases and held lessons learned sessions to improve deployment process• Developed release plans for multi-application deployments to prevent installation errors• Oversaw weekly IT Release meetings to facilitate smooth changes• Maintained a release repository, such as build and release procedures, dependencies, notification lists, and release windows for all applications Show less

• Employee recognition award for managing testing and deployments of 25 federally mandated OCC releases in July, 2011• Increased productivity by implementing automated testing and reusable test scripts using MS Test Manager• Managed team of 8 testers and release managers• Promoted separation of duty for release deployments to meet audit requirements • Deployed releases to QA site to better understand applications for more comprehensive testing

• Point of contact for clients regarding outage information, release notes, and training materials • Revamped release process and validation testing to prevent outages• Proactively resolved technical issues by training staff on applications, including off hours staff• Participated in security guideline meetings to meet SLA requirements• Created a company-wide defect tracking system to monitor and resolve issues• Implemented standardized documentation for software… Show more • Point of contact for clients regarding outage information, release notes, and training materials • Revamped release process and validation testing to prevent outages• Proactively resolved technical issues by training staff on applications, including off hours staff• Participated in security guideline meetings to meet SLA requirements• Created a company-wide defect tracking system to monitor and resolve issues• Implemented standardized documentation for software installations and release validation • Developed relationships with multiple department leaders in order to more effectively service their needs Show less

• Tested loan input software which won the Mortgage Technology Award 10x in 2004• Developed automated testing scripts using Borland Silk Test Suite• Created multiple test beds using VMWare to ensure cross browser and OS compatibility• Developed test cases, test files, and test plans to perform regression testing, release validation testing, performance testing, user acceptance testing, and usability testing• Tested mortgage origination software including windows services, web… Show more • Tested loan input software which won the Mortgage Technology Award 10x in 2004• Developed automated testing scripts using Borland Silk Test Suite• Created multiple test beds using VMWare to ensure cross browser and OS compatibility• Developed test cases, test files, and test plans to perform regression testing, release validation testing, performance testing, user acceptance testing, and usability testing• Tested mortgage origination software including windows services, web services, web-based, and desktop applications Show less

• Developed loan input software components which won the Mortgage Technology Award 10x in 2004• Developed client-branded websites utilizing XSLT, XML, HTML, JScript, ASP, VBScript and JavaScript

• Developed software and web applications using Visual Basic, XSLT, SQL, HTML and JavaScript• Architected multi-tier software applications using Unified Modeling Language (UML