Margo Mindnich Email & Phone Number

Wall Township, New Jersey, US

Little Silver, NJ, US

• Spearheaded the implementation and oversight of online ordering platforms, driving a remarkable 300% increase in sales over a three-year period.
• Directed Marketing and Customer Experience initiatives to enhance brand visibility and loyalty, resulting in substantial revenue growth.
• Collaborated closely with department managers to execute a dynamic seasonal menu schedule, utilizing data-driven insights to optimize offerings and pricing.
• Developed and distributed engaging email campaigns to a subscriber base of 20,000 daily, effectivelypromoting products and services across 12 departments spanning three store locations.

New York, NY, US

• Resolve 80+ customer tickets daily, working cross-functionally with Operations and Retail teams to troubleshoot and resolve customer issues over email, chat, and phone.
• Maintain high KPIs such as CSAT, SLA, and NPS amongst ever-changing operational process and internal SOPs while collaborating with a team of 40+ associates.
• Collaborate with management and team members to ensure communications match updated procedures and include brand voice.

Asbury Park, NJ, US

• Manage day-to-day operations including CRM management, scheduling, onboarding new members, and solving member-related issues in a timely manner to ensure exceptional customer service.
• Responsible for all areas of event marketing from securing sponsorship, to topic curation, to promotion through Meetup/Mailchimp/Wordpress/Instagram/Facebook, to managing on-site logistics for events of 25+ attendees.
• Direct photo shoots to gather fresh content to update regularly across all marketing channels.
• Increase private office membership by 80% overall and fill a newly opened second location using email marketing campaigns and Facebook Ads.

New York, New York, US

• Spearheaded outbound email marketing campaign by targeting 100 Business Intelligence companies and positioning offering to a variety of verticals including Real Estate and Non-Profits.
• Collaborated with marketing leadership to implement effective methodologies to reach inbound leads in a timely manner while simultaneously contacting 100+ outbound leads in Hubspot CRM.
• Executed live demos and managed booth at MoneyConf international Web Summit hosting 1000+ attendees.

New York, NY, US

• Provided behavioral data insights to clients to help predict and optimize campaigns
• Identified client needs and created unique target audience segments based on consumer behavior
• Liaised between Account Executives, Account Managers, and Ad Ops to manage expectations

New York, NY, US

• Executed entire sales cycle from lead generation, prospecting & qualifying, sales strategy, and selling to relationship strategy and management.
• Identified and determined campaign parameters by working with Ad Ops team.
• Introduced Foursquare Ads to LA and NYC averaging 60 calls per day to build out local markets.

US

• Coordinated with agents, artist managers and venue promoters to asses promotion tactics, analyze ticket sales, and ensure contracts have been signed and filed.

New York, US

• Headed Sponsorship for "The Big Quiz Thing," a live trivia game show hosted nationwide and brainstormed social media marketing and promotion techniques for "The Big Quiz Thing".

Bachelor Of Arts (B.A.), Communication Arts

Education record

Summer Course, Careers In Fashion Styling