• Led QA Team and third-party testers, including training.• Focused on mastering game mechanics.• Conducted daily build testing on multiple platforms.• Detailed issue tracking and documentation.• Conducted integration and regression testing for bug fixes.• Managed smoke and regression testing.• Wrote, maintained, and executed test cases.• Supported deeper issue investigation for development team.• Conducted art asset, character, and effects testing.• Performed ad hoc testing in focused areas.• Managed third-party testers and assigned test cases.• Actively participated in weekly team meetings.• Reported findings to managers and Game Director.• Provided UX and gameplay improvement insights.• Prioritized tasks according to project needs.• Operated within tight deadlines.• Undertook additional ad-hoc duties as needed.

• Managed squad in the absence of Scrum Master under Agile methodology.• Identified automation opportunities.• Assisted Regional Manager.• Reviewed and analyzed business, functional, and technical requirements.• Oversaw QA activities including testing strategy, test plans, execution, and defect management.• Reported testing efforts and maintained JIRA dashboards.• Represented QA in program meetings, presenting test results to Senior Management.• Ensured proper project closure with QA knowledge transition documents.• Enhanced QA processes continually.• Managed onboarding/offboarding of QA resources.• Served as QA Agile Coach to train junior members.

• Fostered a trusting, communicative, and creative team environment.• Set project objectives and inspired team members.• Led by example, promoting collaborative problem-solving.• Ensured discussions led to resolution and maintained group dynamics.• Provided support and training for team participation.• Encouraged innovation and improvement.• Recognized and celebrated team achievements.• Reported metrics to Microsoft Managers.

• Conducted linguistic testing to ensure accurate translation and cultural adaptation of Club Penguin content for Spanish-speaking users.• Identified and reported translation errors, inconsistencies, or cultural insensitivities.• Tested user interface elements, including menus, buttons, and dialog boxes, for linguistic clarity and functionality.• Checked in-game text, dialogue, and narrative content for linguistic accuracy and appropriateness.• Collaborated with the localization team to resolve linguistic issues and improve the overall quality of Spanish localization.• Provided feedback on user experience and playability of localized content for Spanish-speaking players.• Ensured consistency in terminology and style across all localized elements of Club Penguin.

• Answered all sorts of questions from kids about Disney Online Studios Games, from how to unlock cool items to tips for minigames.• Helped parents understand billing stuff, making sure they knew what they were getting charged for and how to manage their accounts.• Shared tricks and cheats with players to help them level up and have more fun in the game.• Juggled between explaining game rules to newbies and solving tech issues for seasoned players.• Made sure every player, big or small, left with a smile and their questions answered.