Margot Thomas Email & Phone Number

Hampton Court Palace

London, United Kingdom

Coordinating and steering full or partial projectsProject planning and regular communication with stakeholdersBudget, schedule, and resource planningResponsibility for meeting deadlinesPreparation and maintenance of entire project documentationAccount management

Basingstoke

Projects -• Replacement of www.palgrave.com – technical lead (successfully achieved during a company restructure)• CRM upgrades and enhancements• Title management implementation and upgrades Business analysis skills -• Analysed and documented business processes• Researched and documented technical aspects of CMS, CRM and Product database • Elicited and captured requirements with internal stakeholder groups in both UK and US• Analysed and defined integrations• Generated for specification documentation including full documentation of integration of website with internal systems• Coordinated the internal and external development teams for the build of integrations• Refined system requirements with external and internal development teams during system build• Built and presented mockups of screens for business evaluation• Answered developer questions on user requirements during development• Evaluated and validated system features during development • Assessed requirements for data ingestion and migration• Formulated system test plans• Planned and conducted system testing including rigorous integration testing via XML files (specifically ONIX standard files)• Guided users in formulating business tests• Identified requirements for XSL style sheets for ingestion of XML into Microsoft Word• Advised on and co-ordinated build and testing of Word templates for system output• Managed data migration• Facilitated the hand over to BAU• Designed and delivered training and user guides • Led follow up training and sessions with users • Advised on business process across the business, Project Management skills -• Utilised predominantly waterfall methodology, though development was agile in nature• Project Managed title management US roll out development phase • Controlled Change Requests • Prioritised development for releases• Collated ROI reportsManagement skills -• Supervised Website Administrator and Project Administrator (2 full time staff)

Basingstoke

• Responsible for data quality of CRM database• Cleaned data and communicated and enforced rules resulting in an appreciable improvement of data quality • Business stakeholder in upgrade of CRM system delivering test plans, UAT and training.• Successfully delivered CRM upgrade with minimal business disruption• Supervised order processing team - accuracy and workload (3 full time staff)• Improved department efficiency by streamlining order entry process• Managed customer services team including escalation of issues• Liaised with warehouse dispatch team to ensure accurate and timely shipments • Designed, wrote and maintained CRM manual

Basingstoke

FAAC UK (Ltd) is a global designer, manufacturer and supplier of access automation systems.Responsibilities• training course and exhibition administration• sales lead distribution, quotation generation, sales order processing and order progression• production of major documents using Microsoft Word• marketing and customer services supportAchievements• development of effective administrative processes for training course bookings• administration and manipulation of Microsoft Access • creation of Microsoft Excel templates• successful integration of working day with young family

Loughborough

Polymer Laboratories Ltd.was a manufacturer of a range of Scientific Instrumentation for Materials Science, in particular the Plastics & Rubber industries. Responsibilities • Technical sales support for applications, including software development• demonstration of equipment and exhibitions work• supervision of applications technician(1 full time staff) and interpretation of data• coordination of delivery, testing and shipping of equipment • installation of equipment and customer training (often abroad)• fault-finding and repair (both mechanical & electrical) in the field• writing of technical manualAchievements• research into and presentation of technical paper covering specific application of instrument • major contribution to company resulting in Queen’s Award for Technology 1986 & Export 1987 being won

Bsc, Chemical Physics

Education record

Education record