Waitress | Floor Staff | Bartender | HostessIn my role working in the fast-paced hospitality industry, I have honed a range of essential soft skills that contribute to delivering exceptional guest experiences. My responsibilities include providing attentive customer service, managing multiple tasks simultaneously, and fostering a positive atmosphere in a dynamic environment.Key soft skills developed: • Communication: Building rapport with guests and effectively collaborating with team members to ensure smooth operations. • Time Management: Balancing competing priorities, from taking orders to handling transactions, while maintaining high service standards. • Problem-Solving: Quickly addressing guest concerns or requests, often in real-time, to ensure satisfaction and resolve any challenges. • Teamwork: Working closely with colleagues across various roles to maintain efficiency, especially during high-demand periods. • Adaptability: Remaining flexible in a constantly changing environment, whether shifting between roles or adjusting to unexpected challenges. • Customer-Centric Focus: Anticipating customer needs and delivering personalized service that enhances their overall experience.Through these experiences, I’ve developed a strong work ethic, the ability to thrive under pressure, and a genuine commitment to providing memorable service.

- Administrative support to regional Healthcare Compliance Directors, local Healthcare Compliance Officers and Healthcare Compliance and Third-Party Ethics and Compliance teams at Johnson & Johnson Medical Devices, Janssen and Consumer Health. - Responsible for managing the board's agenda, including planning travel, making payments and reimbursements, reconciling corporate expenses, among others. - Organization and coordination of internal and external meetings, weekly leadership and team alignment meetings and events (e.g. Compliance Week), responsible for agenda management, material construction and routing. - Responsible for contracting suppliers and procurement of services and materials, ensuring cadence of processes in multiple operational and support systems (Concur, Ariba, E-market Place, EPiC, Request Navigator, ICD).- Supporting Medical Devices Due Diligence process, performing reputational assessment of suppliers and participating in meetings for discussion and approval of certifications. - Healthcare Compliance training application for new employees at Johnson & Johnson Medical Devices. - Participation on the Medical Devices Compliance team weekly query sessions.- Participation on Johnson & Johnson Executive Assistants Committee, co-leading the Policies and Procedures front.

- Responsible for supporting the hiring process of new employees and trainees, supporting with the preparation of the necessary documentation, information management in different systems (Workday, Our Source, SAP, FPW) and guidance during the Onboarding stage. - Focal point for attending, forwarding and resolving doubts and needs of the employees related to hiring processes, renewal and termination of contracts. - Responsible for coordinating and executing the entire process for hiring and renewing contracts of the company's interns, including information and documentation management. - Development and application of training on Human Resources procedures for interns. - Support for the responsible teams in merger processes, process improvement initiatives, employee expatriation and biannual and annual recruitment programs (Trainee Program, ERDP, expatriations).

Development of Soft Skills - empathy, communication, teamworkDevelopment of improvements for CASDINHO - branch of the Alberto Santos Dumont Course, through PESS - Sustainable Social Entrepreneurship Program

Geopolitics teacher at EPUFABC, an extension project of the Federal University of ABC, which aims to assist students from public schools to have a complementary training that helps them enter higher education

Geography teacher at Casdinho, an area of CASD Vestibulares that caters to 8th and 9th grade students so that they can prepare for and enter a quality high school.