•Employ team-building skills to collaboratively solve work-related challenges while fostering a safe work environment and implement efficient processes for staging and stocking supplies, reducing time off task and maximizing productivity•Demonstrated critical thinking by accurately locating purchase order and shipment numbers to ensure properly receiving items and achieved transshipment problem-solving permissions within two months of employment, enabling me to efficiently add and edit item status•Helped on the initial team in processing customer returns, ensuring items matched the information in the customer return program to maintain the integrity and quality of Amazon products; successfully adding items back into the system using the appropriate permissions•Responsible for updating item statuses to sellable, unsellable, defective, or damaged, and for converting Amazon Standard Identification Numbers to unique license plate numbers and managed electronic and physical transfer of items between containers•Processed customer returns quickly and efficiently, reducing the recorded Time Off Task for associates

•Provided Open Enrollment assistance to a diverse bilingual population by scheduling appointments, reviewing income documents and calculating the consumers Annual Gross Income, explained income tax credits for premiums and benefit details for each plan resulting in 65% of new enrollments during a two month period•Reviewed, organized, and ensured the accuracy of credentialing and confidential documents for nine healthcare providers, maintaining strict confidentiality and compliance with industry regulations•Implemented and managed the Relias training program, enhancing documentation of mandated training logs, improving staff accountability and compliance, and receiving recognition from the Chief Executive Officer