Maria Devlin Email & Phone Number

Hemel Hempstead, United Kingdom

• Overall management responsibility of a diverse team performing customer service and administrative roles that include; contract set up, administration, and customer service to brokers and customers.
• Ensuring the application of business measurements and controls that maximise the security and integrity of business written through the broker network, whilst maintaining consistently high levels of customer service
• To build and maintain effective relationships with Network Franchisees &… Show more
• To build and maintain effective relationships with Network Franchisees & Customers; to deliver the agreed products and services, and ensure that the interests of all parties are represented equitably and profitably.
• Responsible for operating within agreed budgets and achieving financial targets
• Maintain a high level of service focus, ensuring LeasePlan Service Style is adopted and supported at all times

Slough

• Planned, directed and managed newly formed Data Customer Services function within Commercial Division, supporting strategic objectives and providing relevant data requirements; MID, monthly reporting, Payroll interfaces
• Provided project management support within the Commercial Division across numerous projects e.g internal systems development and external facing data projects.

Slough, United Kingdom

• Planned, directed and managed the migration of acquired business into corporate portfolio at LPUK
• Trained 16 strong customer services team to manage customer requirements within the Commercial Department; quote to delivery, monthly reporting etc
• Designed business measurements and controls that maximised the security and integrity of the business
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals with a focus on… Show more
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals with a focus on actioning unresolved customer issues Show less