Maria Dixon Email and Phone Number

Supporting Partners with payment issues and supporting the Contact Managers and Head Of Commercial within Virgin to ensure the process runs smoothlyBuilding relationships with the each of the Contract PartnersHolding regular reviews with the Partners either virtual or Face to FaceCommunication and understanding both issues both sides is keyResolving issues with payments and holding workshops with the Partners on site

• Support the Head of Commercial for Major Programmes as a Partner Support Manager working alongside numerous Contract Partners to support them in their delivery to meet the targets set and support them with any issues that could impact their delivery in month.• Work in the virtual team with the PDE’s for each Contract Partner and offer commercial support.• Produce and deliver Performance reports to the Contract Partners using Force and QIK View to manipulate the data to ensure a clear picture is given of their performance• Respond to ad-hoc commercial issues and queries, both internally and from the Contract Partners• Provide support to the Contract Managers regarding SPM details and deliverables.• Currently providing onboarding support for all Partners and dealing with new access issues such as one time log on issues for field engineers.• Creating internal reports to our Contract Manager to build a picture of any issues that may arise day to day• Working with the PDE’s to gain knowledge of new roads & Street works legislation.• Building relationships with the each of the Contract Partners• Working closely with Contract Partner to resolve issues and working alongside them to gain an understanding of their issues both contractual and day to day and see the bigger picture from both themselves and a Commercial perspective• Gathering data and putting together the SPM slides for the Contract Managers to deliver • Knowledge of the WIP and an understanding of 517 & 519• Understanding of issues that the Contract Partners face day to day, for example PIA, Blockages, Desilt, Finance• Supporting new Partners coming into the business• Understanding of DFE’s and job packs at 517

Key SkillsManagement of the impact assessment and resourcing of the SSD. Service Desk and Request Team Management of any communications and updates to SSD resources.Management and communication of any risks related to SSD processes·Manage the New Service to SSD Checklist and ensure that SSD is prepared to meet the requirements (continuing to ensure the review criteria is effective as the process evolvesEnsuring that the relevant Operational Procedures are in place for SSD roles.·Feeding into the Service Introduction Gates including confirmation of all SSD operational teams’ readiness position at the Service Readiness Review.Support the Service Architect/Service Design & Implementation Manager to ensure that the operational relationships and contacts are in place.Feeding an updating of the Service Introduction OSAP criteria.Supporting and carrying out assigned testing of the Service Now configuration as part of Service Readiness Testing for any new services that comes into SSDPutting forward service improvements working with both the Operational Acceptance Team and SADI Team to ensure we are singing from the same hymn sheet

Having a wealth of experience working on high profile Public and Private Sector contracts and helping to drive high performing teams in a shared service environment.Contracts worked onSSD/ Home Office/Cabinet Office/CAFCASS/Financial Conduct Authority/Cross Rail/PZ Cussons/Charity Commission/Government Offices.Key skills:-• Manage team resources to meet customer demand, adding value from a customer’s perspective & meeting defined customer measures and targets• Liaise regularly with the temping agency in co-ordinating recruitment and training of staff to provide correct levels of resource and skills required.• Spending time with the team & customers understanding the real nature of the business & how our processes work from a customer’s perspective• Removing obstacles which prohibit customer satisfaction• Understand and manage the day to day processes • Ensure work is where possible completed within Organisational Level Agreements.• Providing a single point of contact for process related queries received from Staff, Service Managers & Customer.• One to Ones and objective setting• Attending meetings to listen and support team members in regards to confidential and performance issues• Experience of Occupational Health Referrals/Performance Improvement plans and Attendance Improvement plans• Introducing new contracts and systems and bringing them into the live environment helping to educate the customer and employees alike.• Writing up of work instructions for Business continuity plans/process documents• Commitment to continuous learning and personal development • Working on own initiative and can meet deadlines. • Professional approach when dealing with queries from customers and the team to ensure changes are accurate and complete• Customer focused