Maria Shaw Email & Phone Number

A highly accomplished, security cleared, IT Team Leader with extensive experience in driving change and delivering service within large complex infrastructures in the Financial, Retail and Government sector, with a strong focus on benefits realisation. I hold certifications in PRINCE2 and ITIL and complemented with ServiceNow Fundamentals, SPM, Performance Analytics and Agile Methodology, equipping me with analytical expertise in service delivery, cost reduction, risk identification, stakeholder management, and project management. With multi-level communication skills, I excel in colleague engagement, ensuring effective collaboration. As an enthusiastic and ITIL qualified IT professional, I possess a successful track record in leading delivery of critical business functions and IT services. My key strength lies in building robust relationships and influencing senior stakeholders, both internally and externally. I am committed to aligning delivery with the strategic vision, ensuring that investments are measured and understood, and tactical and strategic solutions are developed to achieve desired outcomes. Proficient in interpersonal communication and Microsoft Office.