Experienced sales and marketing professional with many years of experience in managing key accounts and developing new business. Articulate refined communicator, both oral and written. Bilingual, proficient in conversational English and Spanish read & write. Background involves customer service, client retention, exceeding revenue goals consistently in sales and growth, initiating contacts, developing interactive relationships, utilizing consultative selling techniques, and creating persuasive account strategies. Complete projects within required timelines. Thorough; detail and process-oriented, mathematical abilities, strong follow-through skills & customer service. Result-oriented with experience in business development, presentations to large and small audiences on a variety of topics, event management, public relations, business administration, networking, and client relationship management. Personal and professional integrity at all levels. I offer over twenty years of experience in guest service, marketing, and sales within the gaming industry and within the community. Throughout my hosting and marketing career, I have strived to attract mid-level guests and develop them into the highest level of their potential by establishing relationships with them, encouraging property loyalty, and repeat visits. I take pride in the ability to motivate, energize and lead to successful outcomes within my team.