Maria Frazier Email and Phone Number
Maria Frazier work email
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Maria Frazier personal email
My professional background has equipped me with expertise in identifying opportunities, overcoming issues, building pivotal relationships, and turning concepts into workable solutions. As a multifaceted professional, I am adept at executing administrative support functions, building collaborative relationships with diverse people, and resolving complex issues through effective problem-solving. I take pride in bringing to the table my 15+ years of leadership experience committed to boosting operations to amplify growth and success. Furthermore, I leverage my profound knowledge and expertise in communications, human resources administration, workforce planning, and performance management to lead diverse teams and achieve organizational goals. I believe that my years of experience in core implementation reflect my motivation and character in driving operational processes. Aside from showcasing my expertise as a sales professional, I also have a passion for communicating, connecting, and empowering people. I am determined to inspire and lead people to find new ways of achieving goals and accomplishing more. As a professional with commendable leadership and supervisory skills, I believe I have shaped my potential as a dependable, forward-thinking leader.If my vision and values are the same as yours, and you think I would make a great leader to complement your team, you could reach me here or at ririhicks@yahoo.com.Expertise: Communications | Sales Management | Human Resources | Training & Development | People Management | Performance ImprovementSKILLS & ENDORSEMENTS:Administrative Support | Process Planning | Basic Computer Skills | Data Entry | Human Capital Development Operations Management | SAP | Workforce Development | Conflict Resolution | Problem-Solving | Time Management | Teamwork & Collaboration | Work Ethic | Organization & Multitasking | Excellent Communication Skills | Keen Attention to Detail | CRM Platforms | Salesforce | Pinnacle | Sycle | Cisco Finesse | Microsoft Dynamics | Advanced MD | Diary Management | Microsoft Office Suite (Word, Excel, PowerPoint) | Adobe AI
City Of Charlotte
View- Website:
- charlottenc.gov
- Employees:
- 2406
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Contact Center RepresentativeCity Of Charlotte Jul 2024 - PresentCharlotte, North Carolina, United States
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Equipment CoordinatorYes Hearing May 2023 - Sep 2023South Carolina, United States*Coordinate and maintain equipment for in-home and virtual care patients across the US, ensuring timely delivery and calibration of hearing devices. *Establish partnerships with third-party offices to enhance customer service offerings and expand market reach. *Manage appointment scheduling between providers and patients, optimizing patient care processes. *Process and ship customer orders, ensuring accuracy and on-time delivery. *Provided support over the phone, via remote access. *Diagnosed issues with computer software and hardware systems. *Helped providers through basic problem-solving processes. *Installed and upgraded hardware and software systems. -
Hearing Care Support Specialist And Call Center TrainerHearing Life Nov 2012 - May 2023Somerset, Nj*Efficiently manage customer accounts, exceeding outbound call metrics while promptly addressing patient inquiries. *Set up, conducted and maintained training materials and sessions to guarantee exceptional customer service. Optimize operations, and improve the company's profitability to deliver exceptional customer service and profitability. *Evaluated the performance of agents using tools such as assessments and observations and provided training and recommendations under the guidance of the call center manager. *Lead high-performing teams through effective leadership, training, and CRM mentoring to improve efficiency. *Maintained data confidentiality by enforcing compliance with HIPAA, Federal, State, and Company guidelines. *Trained representatives on all aspects of the program to new hires and refresher training to tenured employees. * Maintained high-performing teams through effective leadership, training, and mentoring, as well as clarifying roles and providing CRM training to achieve greater efficiency and better business results.Key Accomplishments:Commended for exemplifying strategic vision in driving productivity and success, thus recognized as one of the top salespeople in 3 consecutive years and awarded with an inclusive trip to Cancun, Mexico. -
Client Enrollment SpecialistThriveworks Jan 2022 - Nov 2022* Streamline general administrative functions to support outpatient health services and provide positive and effective individual patient recovery, fulfilling tasks in scheduling, medication reconciliation, data entry and database maintenance.*Maintained data confidentiality by enforcing strict compliance with HIPPA, Federal, State, and Company guidelines.*Exemplified premium customer service in resolving difficulties, answering queries, and providing service directions.*Guarantee outstanding patient services in performing administrative tasks such as completing patient registration, triaging, and formulating schedules utilizing various systems such as AdvancedMD. *Completed all patient intake and admission paperwork.*Collected and informed healthcare practitioners of patient’s membership benefits. *Provided existing and prospective patients with the details of network providers. -
Hearing Care Support SpecialstYourhearing.Com Apr 2016 - Jul 2021Somerset, Nj* Showcased strong organization skills and analytical prowess in coordinating a high number of monthly appointment schedules, effectuating communication and leadership skills in supporting patients with hearing needs.* Facilitated calls, client interactions and resolved client concerns while displaying compassion and empathy for patients’ situations.* Coordinated with cross-functional departments to process orders, payments, billings, and insurance coverage. * Consistently achieved company sales goals and KPIs by establishing a harmonious environment that promotes work efficiency and productivity; facilitated training to improve employee performance and operations efficiency. *Collected and informed healthcare practitioners of patient’s membership benefits. *Provided excellent customer service in resolving difficulties, answering queries, scheduling and providing service directions. Key Accomplishments:* Recognized for driving company-wide success; thus, promoted as a sales consultant & primary department trainer. * Utilized strategic leadership in maximizing sales opportunities, successfully selling a large number of medical devices a month. * Enhanced the organization’s human resources and improved the company brand by preparing scripts/materials to educate employees on products and services, customer service metrics, and sales techniques.
Maria Frazier Education Details
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Concentration In Public Relations -
Devry Institute Of TechnologyTelecommunications
Frequently Asked Questions about Maria Frazier
What company does Maria Frazier work for?
Maria Frazier works for City Of Charlotte
What is Maria Frazier's role at the current company?
Maria Frazier's current role is CSR Housing and Neighborhood Services.
What is Maria Frazier's email address?
Maria Frazier's email address is mf****@****rks.com
What schools did Maria Frazier attend?
Maria Frazier attended Southern New Hampshire University, Devry Institute Of Technology.
Who are Maria Frazier's colleagues?
Maria Frazier's colleagues are Tina Adams, Tom Billig, Nathan Conard, Jessica Jang, Gwenarda Miller, Martin Kinnamon, Dana Osborne.
Not the Maria Frazier you were looking for?
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Maria Frazier
Program Administration Specialist // Bs Healthcare AdministrationLos Angeles Metropolitan Area2wilmingtoncc.org, costco.com -
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