Maria Herrera Email and Phone Number
Maria Herrera work email
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Maria Herrera personal email
10+ years of expertise in the tourism & hospitality businessPassion for customer satisfaction and high end quality serviceEmpathy and Action at the core of my work.
Airbnb
View- Website:
- airbnb.com
- Employees:
- 14604
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Premium Support Senior AssociateAirbnb Nov 2024 - Present
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Senior Personal Trip Designer - LuxeAirbnb Sep 2020 - Nov 2024Montreal, Quebec, Canada
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Vip Guest Experience Specialist - LuxeAirbnb Oct 2018 - May 2020Montreal, Quebec, Canada- Proven mentor who set standards and was a positive model for the concierge team. Researched and made activity and service recommendations to VIP guests and built custom travel itineraries using Salesforce.- Trusted to lead the Latin American and European portfolio with up to 20-25 files monthly. Sourced and developed partnerships with vendors for exclusive offerings (5% - 10% commissioned).- Credited as being a valued asset in the Latin American and European portfolio. Gained the most knowledge in the market and was sought out to provide training.- Displayed exceptional communication skills by consistently achieving performance scores of 90% on emails, systems, and phone communications.
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Senior Executive ConciergeCorporate Stays May 2018 - Oct 2018Montreal, Quebec, Canada- Coached and mentored new executive concierges, from daily tasks and procedures to guest service etiquette.- Managed and solved escalations and internal and external complaints.- Worked within corporate branding guidelines in the planning, development, and execution of a corporate training manual for the concierge department. Inspired concierge engagement that resulted in improved systems knowledge and standards of service.- Recognized as a team player who takes personal responsibility for building a positive corporate culture.- Successfully organized and coordinated office tasks for the concierge department. Oversaw the daily office activities such as supply ordering, meeting coordination, and the maintenance of reports and spreadsheets. -
Executive ConciergeCorporate Stays May 2017 - May 2018Montreal, Quebec, Canada- Establishing a communication link with all arriving guests by transmitting important information regarding their stay as well as tending to their pre-arrival needs- Responding and dispatching daily requests from in-house guests distributed over 300 units and 10 buildings in Downtown Montreal- Providing high-level guest service via e-mail, phone and in person
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Corporate Concierge - Visa InfiniteAxa Partners Feb 2014 - May 2017Montreal, Canada Area- Coordinated travel arrangements through thorough research and vetting of trusted providers.- Built and maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting in increased business.- Deployed multi-tasking and organization skills by successfully managing several accounts simultaneously.- Utilized sound administrative and presentation skills in documenting and maintaining coordinated travel plans related to discussions and feedback provided by customers and presented recommendations to enable further improvement in services. -
Reservations AgentSunwing Airlines Inc. Sep 2013 - Feb 2014Montreal, Canada Area- Book various packages (all-inclusive, cruises, flights, hotels, transfers) for travel agents and for clients- Increase company profits through selling additional products such as travel insurance, premium packages, etc. - Promote and keep up to date with all the weekly different promotions- Maintain a high level of customer service quality while keeping up a high turnover of daily calls (average of 100 per day) -
ConciergeInstitut De Tourisme Et D'Hôtellerie Du Québec (Ithq) Apr 2010 - Jun 2013Montreal, Canada Area- Manage the Restaurant de l’Institut dining reservations- Have an up-to-date knowledge of the surroundings- Assist the hotel guests with any request they have -
Student InternSandals Resorts Jun 2012 - Oct 2012JamaicaDepartments : Wedding / Concierge / SalesTasks : Learn and adapt to new methods and procedures, Take personal care of the guests who do not speak english and be of assistance by translating their requests, Organize and teach French and Spanish to the employees as part of volunteer work. -
Student WorkerH10 Hotels Dec 2011 - Mar 2012SpainDepartments : Hostess, Front DeskTasks : Assist guests with their check-in and check-out, Provide the necessary information regarding the resort and how to get around in the city, Suggest new methods of organization and collaborate to the teamwork of the front desk employees.
Maria Herrera Skills
Maria Herrera Education Details
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Tourism And Travel Services Management
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Social Media Marketing
Frequently Asked Questions about Maria Herrera
What company does Maria Herrera work for?
Maria Herrera works for Airbnb
What is Maria Herrera's role at the current company?
Maria Herrera's current role is Premium Support Senior Associate @ Airbnb | Guest Satisfaction.
What is Maria Herrera's email address?
Maria Herrera's email address is ma****@****nce.com
What schools did Maria Herrera attend?
Maria Herrera attended Institut De Tourisme Et D'hôtellerie Du Québec, Brainstation.
What are some of Maria Herrera's interests?
Maria Herrera has interest in Travel While Working, Education, Dancing, Reading.
What skills is Maria Herrera known for?
Maria Herrera has skills like Hospitality Industry, Hotels, Hospitality, Front Office, Hospitality Management, Customer Service, Tourism.
Who are Maria Herrera's colleagues?
Maria Herrera's colleagues are Joseph K. Platia, Muhammad Ayaz, Ana Uroz, Ana Yote, Kenia Velasco Medina, Jasmine Manga, Sukey Xu.
Not the Maria Herrera you were looking for?
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Maria Herrera
Commerce Honors Candidate Specializing In Finance & Project Management | Minors In Innovation & EconomicsNewmarket, On -
María Herrera
As A Benefits Administrator With A Strong Foundation In Psychology And A Minor In Management, I Leverage A Unique Blend Of Skills To Enhance Employee Benefits Programs And Drive Organizational Success.Calgary, Ab -
Maria Herrera
Hemos Ayudado A Más De 100 Marcas A Nivel Global A Crecer Sus Ventas De Forma Rentable En Los Principales Marketplaces. Nuestra Metodología “Retail-Powered Media” Ha Logrado Crecimientos Superiores Al 30%.Montreal, Qc
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